Maintenance Technician IV (Master Plumber)

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.


Job Description

The Maintenance Technician IV is a critical role responsible for executing a broad range of maintenance and repair tasks, with a primary focus on plumbing and general property repairs. Ideally we are looking for a Master Plumber. This position requires strong technical skills, excellent communication, and a dedication to providing outstanding customer service. The Maintenance Technician IV must efficiently manage and complete service requests while ensuring a clean, safe, and well-maintained environment for residents.

This position is servicing our Residents single-family rental homes and the employee is provided a work van that goes home with them nightly. Valid drivers license is required. We also run a Motor Vehicle Record upon hire to check driving record of the past 3 years to be insured through our provider, so need to have very few infractions.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Plumbing Maintenance & Repair:

• Installation & Repairs: Install, repair, and replace plumbing systems, including pipes, fixtures, water heaters, faucets, toilets, and garbage disposals.
• Preventive Maintenance: Conduct inspections to catch potential issues early, preventing costly failures.
• Diagnostics & Troubleshooting: Identify plumbing problems like leaks, low water pressure, and drainage issues.
• Pipefitting: Cut, assemble, and install pipes using materials like PEX, PVC, and copper.
• Drain & Sewer Maintenance: Perform hydro jetting, snaking, and other drain cleaning methods. Inspect sewer lines with specialized tools.
• Fixture Upgrades: Replace outdated fixtures to improve functionality and water conservation.

Electrical Maintenance:

• Inspection & Repair: Inspect and repair electrical connections, replace faulty wiring, and address circuit breaker issues.

Resident & Client Interaction:

• Resident Education: Clearly explain system issues, repair processes, and maintenance tips to residents

Documentation & Inventory Management:

• Maintain detailed service records, including completed work, materials used, and recommendations for future maintenance
• Track and manage inventory to ensure essential parts and tools are readily available

Training & Mentorship:

• Share expertise with junior technicians, supporting their growth through training and hands-on guidance

Operational and Customer Service Excellence

• Utilize technology for work order management, inventory tracking, and reporting
• Communicate effectively with residents, vendors, and internal teams to provide excellent customer service
• Maintain a clean and safe work environment at all times
• Align with company values and uphold professional integrity in all interactions

Qualifications:

• Proficient in installing, troubleshooting, and repairing plumbing systems
• Comfortable using laptops, tablets, and mobile devices for documentation and communication
• Willingness to work on-call and overtime hours as needed
• Consistently use appropriate Personal Protective Equipment (PPE) and follow safety protocols
• Proficiency in [industry-specific tools/software, e.g., CRM, project management software]
• Strong organizational and project management skills
• Excellent problem-solving, decision-making, and conflict-resolution skills

Minimum Requirements:

• 4+ years of Plumbing replacement experience
• 4+ years of supervisory or team lead experience in maintenance or construction, or equivalent years of service at Tricon combined with completion of the Tech certifications program
• High school diploma or GED
• Daily travel between properties
• Ability to lift 50+ lbs. regularly
• Strong verbal and written communication skills
• Capability to work in challenging environmental and physical conditions
• Must be able to work in environmentally and physically challenging working conditions
• Must be able to effectively communicate verbally and in writing

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.