Patient Experience Director

Virtual Vocations Inc

To redefine the gold standard of healthcare experience, the full-time Patient Experience Director will own the end-to-end patient journey architecture, collaborating across various teams to eliminate friction points and create a cohesive, delightful patient experience. Key responsibilities Own the Patient Journey Map and architect every digital and human touchpoint Collaborate with Senior Leadership to align patient experience strategy with organizational goals Identify and eliminate non-value-added time within the patient funnel to enhance conversion rates Required qualifications 10+ years of professional experience, particularly in a high-growth health tech environment Strong skills in journey mapping tools and data-driven customer experience platforms Experience working across Operations, Tech/Product, and B2C Marketing/Growth Proven track record in improving Net Promoter Score (NPS) and patient engagement Ability to simplify complex clinical workflows into engaging consumer experiences

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Vacancy posted 3 days ago

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