Billing Specialist-Invoice to Cash Support -I2C

Minimum qualifications

● Hands-on, customer-facing experience in accounts receivable, billing operations, order to cash, finance operations, or a high-volume customer operations role

● Intermediate Excel or Google Sheets skills, including lookups, pivots, and basic reconciliation logic

● Experience working a ticket or case queue, keeping multiple open items at different stages moving

● Experience understanding how customer contracts translate into invoices

● Strong attention to detail, including catching small variances, mismatched invoice numbers, and dates that do not line up

● Clear, professional written communication with customers and internal partners, including responses someone can act on immediately

● Ability to work from a remote US location and manage your own queue without close supervision

Preferred qualifications

● 2 to 5 years of experience in accounts receivable, billing operations, order to cash, finance operations, or high-volume customer operations

● Experience with a payment processor, ERP, AR automation platform, or ticketing tool (for example Stripe, NetSuite, Tesorio, or JIRA)

● Exposure to SaaS or usage-based billing models

● Prior experience in a customer-facing billing, collections, or tier 2 support function

● Basic familiarity with general ledger concepts and how AR ties to the balance sheet

● A record of getting answers from busy internal partners by being persistent and tactful

● Comfort reprioritizing on the fly when the urgent item at 9am is not the urgent item at 2pm