Specialist, Product Management

Specialist, Product ManagementMastercard Consumer Products and Processing provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Analyst will support the day-to-day management of external vendors that are critical to our benefits solutions. This role will assist in tracking key performance indicators from service providers, monitoring performance metrics and SLAs, supporting budget and expense management for the Cardholder Services team, and coordinating billing between regional and global stakeholders.The successful candidate will collaborate with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance, and Technology to gather, aggregate, and disseminate relevant information. The ideal candidate is organized, flexible, energetic, eager to learn, and highly motivated — and strong communication skills are essential for success!RoleSupport the development of content and presentations about our benefits, product strategy, and roadmapHelp maintain accurate and up-to-date reporting systems (Salesforce, Tableau, etc.)Assist in the monthly analysis of KPIs, contributing insights and recommendations based on data from multiple sourcesSupport the quarterly billing process, including gathering required documentation, tracking POs, and coordinating approvalsCoordinate the cadence of performance reviews with external providers, helping to prepare templates and ensuring they are completed and accurately reportedAssist in tracking expenses and revenue actuals and forecasts, flagging potential business risks to goalsSupport the Cardholder Services team on Studio Process, engaging subject matter experts when neededAll About YouSolid PowerPoint skills, with the ability to contribute to compelling presentationsProactive and curious mindset, willing to ask questions, learn quickly, and seek solutionsEnthusiastic team member, eager to partner with stakeholders to gather information and ensure alignmentFamiliarity with reporting tools (Salesforce, Tableau, etc.) — hands-on experience is a plusStrong communication skills, both written and verbalAbility to support the management of reports, KPIs, roadmaps, and key deliverables in a fast-paced environmentCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.Pay RangesMiami, Florida: $83,000 - $137,000 USD