Retail Associate - Daytime (Westover)

Job Description

Job Description

Position Reports to:  Retail Assistant Store Manager

Position Description:

The Retail Associate will drive profitability through customer engagement and retail sales excellence.

Capability Requirements:  The individual must…

1. Love our Lord and commit to our mission…

We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.

2. Embody and embrace our values…

• 
  Urgent Pursuit
• 
  Sacrificial Service
• 
  Intentional Development
• 
  Clear Communication
• 
  Complete Alignment
• 
  Excellent Execution

3. Be organized and have good attention to detail

4. Have a positive, upbeat, and engaging demeanor, prioritizing the needs and experience of the customer at all times

5. Have sufficient technical skills to learn point-of-sale systems and to count money efficiently and accurately

Time Requirements: 

This position will require between 8-40 hours per week depending on need and availability.

Travel Requirements:

Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store)

Position Duties:

The Retail Associate will drive profitability through customer engagement and retail sales excellence.

1. 
   Excellent Customer Service

• 
  Greet every customer and treat them with respect, optimism and joy at all times
• 
  Answer any and all questions for customers
• 
  Assist with any customer needs
• 
  Escalate any customer service needs to Assistant Store Managers or Store Manager as needed
• 
  Share the vision and mission of Vapor Ministries with customers

1. 
   Cashier Duties

• 
  Efficiently assist customers with checkout processes
• 
  Operate the VTS point-of-sale system for checkout
• 
  Efficiently and securely handle cash and credit transactions

1. 
   Opening/Closing

• 
  If scheduled to open or close, perform and complete the opening/closing checklist procedures

1. 
   Housekeeping

• 
  Ensure a properly organized and clean workspace and retail floor
• 
  Perform any cleaning needed at opening or closing and during work hours to ensure an exceptional customer experience

1. 
   Merchandising & Stocking

• 
  Stock shelves and racks as needed when not assisting customers
• 
  Merchandise (organize and make visually appealing) products for sale to create a visually appealing space for customers

Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.