Dispatcher

Job Description

Job Description

Description:

Position Summary:

The Dispatcher serves as the operational control center of Weber's transportation operation by synchronizing drivers, equipment, customer requirements, and changing operating conditions to deliver safe, reliable, and efficient transportation services. This position anticipates operational challenges, communicates proactively, and exercises sound judgment to protect customer commitments while maximizing driver productivity and equipment utilization.

Essential Job Functions:

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties that will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

Essential Duties & Responsibilities

Customer Leadership

• Protect the customer experience by anticipating service disruptions and executing timely recovery plans.
• Build customer confidence through proactive communication, responsiveness, and consistent execution.
• Act with urgency to resolve issues while protecting Weber's reputation.

Operational Leadership

• Synchronize drivers, equipment, routes, and customer requirements to execute the daily transportation plan.
• Anticipate operational disruptions and adjust resources before service failures occur.
• Balance customer priorities, driver availability, Hours of Service, equipment capacity, and operational constraints.
• Exercise sound judgment by knowing when to reprioritize, escalate, or adapt to changing operating conditions.
• Maintain situational awareness through disciplined execution and clear communication.

Team Leadership

• Build credibility with drivers through fairness, consistency, professionalism, and respect.
• Enable driver success by providing timely, accurate, and actionable information.
• Collaborate across departments to achieve shared objectives.

Financial Stewardship

• Maximize productive driver hours and equipment utilization.
• Minimize unnecessary miles, delays, detention, and overtime.
• Support Weber's financial objectives through disciplined resource management.

Safety & Compliance

• Make safety the first consideration in every dispatch decision.
• Monitor Hours of Service and regulatory compliance.
• Ensure transportation activities comply with company policies and customer requirements.

Continuous Improvement

• Challenge existing processes and recommend practical improvements.
• Identify recurring trends and sustainable corrective actions.
• Support implementation of new customers, technology, and operating procedures.

Supervisory Responsibilities

• This position has no direct supervisory responsibility but provides daily operational direction to drivers during transportation execution.

• Three (3) years of progressive transportation experience in dispatch, routing, customer service, or transportation operations.
• Demonstrated ability to make sound operational decisions in a fast-paced transportation environment.
• Experience coordinating drivers while balancing customer service, operational priorities, and regulatory requirements.
• Exceptional communication, organizational, prioritization, and multitasking skills.
• Proven ability to anticipate problems, adapt quickly, and maintain composure under changing operating conditions.
• Proficiency with Microsoft Office and transportation technology platforms

• Retail store delivery, dedicated fleet, multi-stop distribution, or final mile experience.
• Experience with Transportation Management Systems (TMS).
• Route optimization or transportation planning experience.
• Experience supporting customer-facing transportation operations.
• Associate's or Bachelor's degree in a related field.

The Company reserves the right to add, modify, change or rescind the work assignments in accordance with business needs, and to make reasonable accommodations so that qualified employees can perform the essential function of the job.