Operations Consultant II

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Travel: Hybrid onsite at our Houston Office Tuesday & Thursdays

70% Travel, Supporting our Houston Gulf Coast Market

The Operations Consultant II manages a portfolio of clinically integrated multi-specialty practices and is
accountable for driving overall performance results.

Primary Job Duties:

• Manage and own a portfolio of independent physician practices across a multi-specialty medical group
• Drive growth and improvement to portfolio of physician practices. Develop Growth plans and manage client relationships to meet care center and market goals.
• Draft and implement action plans to improve and grow physician practices’ overall revenue
• Create transparency with practices about their financial performance (or lack thereof), in order to drive change
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Re-engineer the practice workflow to streamline patient throughput and efficiency and/or create efficiency in back office workflows
• Mentor and coach practice administrators, in the management of their physician practice
• Facilitate the transition of the physician practice from Fee-For-Service to the future Value Based Care world of healthcare reimbursement
• Roll out and communicate new Privia initiatives
• Effective leader with a sharp eye for constructive criticism in the physician practice
• Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Professional presenter of relevant health care topics
• Become an expert in AthenaHealth’s Performance Management System and EHR
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements
• Provide oversight, coaching and mentoring to assigned performance associates
• Other duties as assigned
• Travel throughout assigned territory on a regular basis (70%)

Qualifications

• Bachelor’s degree preferred. Healthcare Master’s or MBA highly preferred.
• 5+ years of healthcare experience required, particularly working with physicians and medical group staff
• Experience working with a health system preferred
• Quantitatively and financially proficient; must know how to read, interpret and explain financial data
• Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately escalate situations as necessary.
• Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
• General understanding of Population Health Management and how it applies to risk-based contracts
• Must have access to reliable transportation
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Able to have honest, difficult conversations with doctors about financial performance and areas of improvement
• Extremely bright and analytical. Turns the unknown into knowledge in short order.
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Positive attitude toward company, work, clients, management, and team members
• Uses a customer-focused approach in dealing with conflict and resolution of problems

The salary range for this role is $105,000 to $115,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Department: Performance Management - Market