Community Resource Navigator

Community Resource Navigator

At Family Centers, we believe that every individual deserves access to the resources, support, and opportunities needed to thrive. As a Community Resource Navigator, you will play a critical role in helping individuals and families navigate complex healthcare and social service systems, overcome barriers, and achieve greater stability and well-being.

This is more than a case management position—it's an opportunity to build meaningful relationships, advocate for those in need, and connect community members to life-changing services. If you are compassionate, resourceful, culturally responsive, and passionate about helping others, we encourage you to join our team.

Support Clients on Their Journey

• Conduct comprehensive needs assessments to identify health, social, financial, and community support needs.
• Partner with clients to develop individualized service plans that address their unique goals and challenges.
• Provide ongoing support, advocacy, and follow-up to help clients achieve positive outcomes.

Connect People to Critical Resources

• Assist clients with accessing and enrolling in public benefit programs such as SNAP, Medicaid, Medicare, SSI/SSDI, and other entitlement services.
• Connect clients to healthcare, housing, food assistance, transportation, behavioral health, and other community resources.
• Build strong relationships with community partners to ensure seamless referrals and coordinated care.

Advocate and Collaborate

• Serve as a trusted resource and advocate for clients navigating complex systems.
• Collaborate with healthcare providers, social service agencies, and multidisciplinary teams to improve client outcomes.
• Promote dignity, respect, and equitable access to services for all individuals and families.

Maintain Quality and Accountability

• Document client interactions, referrals, and outcomes accurately in electronic platforms.
• Track program metrics and support reporting requirements.
• Maintain strict confidentiality and compliance with HIPAA, insurance, and organizational policies.

Embrace Innovation and Growth

• Utilize electronic health records, case management systems, and digital communication tools effectively.
• Bring creativity, initiative, and problem-solving skills to address client needs and improve service delivery.
• Continuously learn and adapt in a dynamic and collaborative environment.

What We're Looking For

Required Qualifications

• Bachelor's degree in Social Work, Human Services, Public Health, Psychology, or a related field; or equivalent experience in case management or care coordination.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Valid Connecticut driver's license and reliable transportation.

Preferred Qualifications

• Experience in healthcare, community-based services, or social services.
• Familiarity with Epic or other electronic health record systems.
• Bilingual English/Spanish proficiency.
• Community Health Worker (CHW) certification or willingness to obtain certification.

Benefits & Perks

At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

Full-time employees enjoy:

• Generous Paid Time Off – Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days.
• Half-Day Summer Fridays (in select programs)
• Medical, Dental & Vision Coverage Options
• Health Savings Account (HSA) with monthly employer contributions
• Flexible Spending Accounts FSA & DCA (Health Care & Dependent Care)
• 403(b) Retirement Plan with up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP) for confidential support
• Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)
• Student Loan Repayment Opportunity

About Family Centers:

Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.