Software Engineer

Role Description

We're looking for a Senior Engineer who's deeply technical, opinionated about frontend quality, and ready to help us build something that lasts. Our CCaaS platform powers omnichannel contact centre experiences — real-time communication interfaces, digital interaction flows, etc. We're in the middle of migrating a legacy frontend to a modern React stack, and we need someone who can lead that change technically, make pragmatic decisions, and help the team level up along the way. This isn't a greenfield project with unlimited time. It's a real migration, on a real product, with real constraints — and we're looking for someone who finds that energising.

Your Day to Day

• Play a central role in the migration of our legacy frontend to React — defining patterns, setting standards, and building incrementally without breaking what's live.
• Design and evolve a scalable frontend architecture — component systems, state management, performance patterns, testing strategy — built to grow with the product.
• Work closely with Product and Design to implement omnichannel UI experiences across voice, chat, email, and other digital channels.
• Define and enforce frontend engineering standards — code quality, accessibility, performance, and maintainability.
• Mentor other engineers on React best practices and frontend architecture decisions.
• Contribute to backend development when required — using Node.js and Nest.js — whether that's building APIs, fixing issues, or unblocking the team. You won't own it, but you're expected to be useful.
• Actively contribute to technical discussions, challenge scope, and propose better approaches when you see them.
• Help the team move faster by reducing friction — better tooling, cleaner abstractions, clearer patterns.

Qualifications

• +5-6 years of experience in frontend development, with expertise in React, TypeScript, and Node.js.
• Strong understanding of component architecture, state management, and modern frontend patterns.
• Experience with large-scale frontend migrations — you've navigated legacy codebases and come out the other side.
• A clear, opinionated perspective on what good frontend engineering looks like — and the ability to defend it without being rigid.
• Solid grasp of web performance, accessibility, and testing (unit, integration, e2e).
• Working knowledge of Node.js and Nest.js — enough to contribute meaningfully to backend tasks when the team needs it.
• Comfortable working in an iterative, incremental delivery model — you know how to ship value while keeping technical debt in check.
• Proactive mindset — you identify problems before they're reported and propose solutions before they're requested.
• Strong product and design sensitivity, with a mindset for building pixel-perfect UIs that closely match design intent and deliver polished user experiences.
• Strong communication skills — you can align engineers, PMs, and designers around technical decisions without losing people.
• Experience working with remote, distributed teams (fluent English required).

Benefits

• Grow Your Career: Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.
• Enjoy Flexibility: We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.
• Community & Culture: Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.
• Make an Impact: With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.