SMB Solutions and Adoption Program Manager

SMB Solutions And Adoption Program Manager

As the SMB Adoption and Solutions Program Manager, you will be at the critical intersection of Go-To-Market (GTM) strategy, scaled sales operations, and technical product execution. In this role, you will act as a business program manager with a heavy technical edge, serving as a solution architect at scale. You will work closely with customer engineers, vendor sales teams, and cross-functional program managers to design and build the automated tools, pre-validated policy templates, and technical multipliers that shield our sales teams from low-complexity technical noise while accelerating paid customer usage and daily active adoption.

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $111000 - $160000 (USD) + 15% bonus target + equity + benefits.

Responsibilities include partnering with internal and vendor sales teams to act as the technical closer for high-velocity deals, unblocking technical objections from client stack architects in highly regulated verticals. You will architect, develop, and maintain a library of pre-validated JSON and policy templates that automate complex technical deployments for non-technical administrators. You will function as the SMB Laboratory by productizing complex technical standards developed by CAPSE into turnkey partner kits to reduce time-to-market. You will implement structured telemetry and data processes to turn the SMB segment from a box into real-time feedback, run deep technical friction audits to synthesize why onboarding stalls, and deliver structured friction reports to Product and Engineering to guide future UI/UX design. You will translate complex technical documentation and whitepapers into field-ready enablement assets, including short how-to execution videos, diagnostic scripts, and technical kill-sheets tailored for scaled sales motions.