Business Process Consultant

Business Process Consultant

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams.
• Develops project work plans, project management and periodic assessment.
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
• Identifies, collects, and researches to complete data analysis.
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
• Develops and improves models and methodologies for the department.
• Reviews and critiques the work of functional team staff.
• Communicates project and program information to all levels of the organization.

May provide leadership, work assignments, evaluation, training, and guidance to others.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

• None.

• Experience with strategic planning and alignment initiatives.
• Experience developing, implementing, or managing organizational performance frameworks, including Objectives and Key Results (OKRs) or similar goal‑setting methodologies, as well as key performance indicator (KPI) frameworks.
• Experience managing structured, recurring processes with clear timelines, deliverables, and stakeholder handoffs.
• Experience planning, designing, and facilitating meetings and workshops using a variety of facilitation tools, techniques, and practices to achieve business outcomes.
• Experience communicating and implementing organizational changes (strategy shifts, new programs, process rollouts).
• Experience conducting research and analysis, synthesizing information from multiple sources, and developing evidence-based recommendations to inform business decisions.
• Experience translating performance data and trends into strategic recommendations for executive and leadership audiences.
• Experience crafting high-quality, professional-level slide decks, presentations, messages, and talking points.
• Ability to travel to more than one work location.