Mining Technology Service Technician

Job Title

Install, configure, troubleshoot, repair, and support Caterpillar MineStar technology systemsincluding Fleet, Terrain, and Commandon Caterpillar and other Empire-supported mining machines in field and shop environments.

Commisison, calibrate, and validate onboard technology hardware, sensors, networks, and software to ensure proper system performance, machine integration, and operational readiness. Diagnose and resolve malfunctions and failures involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components. Prepare Caterpillar machines and MineStar technology systems for deployment, commissioning, and delivery to customer sites. Work safely in active mining and construction environments and adverse weather conditions as required. Accept out-of-town assignments requiring extended overnight stays. Communicate orally and in writing information, instructions, and explanations to associates, clients, and management regarding machine and technology system conditions, problems, corrective actions, and recommendations.

Essential Functions:

• Troubleshoot and diagnose equipment malfunctions and failures.
• Maintain good client relations and support for corporate marketing objectives.
• Repair, recondition, and maintain equipment and components.
• Prepare service reports.
• Plan and control cost of repair jobs.
• Maintain company equipment keep in good clean orderly condition.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

Additional Responsibilities:

• Own and maintain required personal tools.
• Learn and use Empire, Caterpillar and allied product procedures and systems.
• Maintain current MSHA card if work area requires.
• Provide on-the-job training to technicians and helpers as assigned.
• Make warranty recommendations.
• Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
• Work overtime as needed.
• Travel to remote locations as needed.
• Perform other related duties as assigned.
• Work within and promote corporate values.

Knowledge Skills and Abilities:

• Communicate verbally and in writing, information, instructions, and explanations to associates, clients and management regarding vehicle/component/equipment conditions, problems, recommendations, and repair processes.
• Demonstrated technical skill competence.
• Knowledge and skills to operate and understand diagnostic equipment including computerized instrumentation.
• Appropriate manner, conduct, and grooming adhere to company policy.
• Ability to work cooperatively and communicate effectively.
• Ability to obtain and maintain CDL if required by state or federal law.
• Knowledge of CAT machine components and systems.
• Must have acceptable attendance to meet all company standards and requirements.

Education and Experience:

• High school diploma or General Education Degree (GED).
• Current driver's license.
• Required DOT licensing, medical card, and endorsements as vehicle size dictates.
• Minimum of 6 months related experience.
• 2-year experience with MineStar Products, including, Fleet, Site Aware, Command, Terrain for grading, loading, and drilling troubleshooting.
• Application knowledge of Trimble GNSS products and related technology.
• Able to create and edit basic surface designs using CAD software.
• Completion of TRAIN test evaluation.
• Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands, talk, or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
• The employee is required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance, and peripheral vision.
• May be required to operate a forklift with appropriate certification(s).
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.