Parking Operations Specialist

Title: Parking Operations Specialist Agency: Northern VA Community College Location: Prince William - 153 FLSA: Nonexempt Hiring Range: $18/hr Full Time or Part Time: Part Time Job Description: General Description: This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations. ***This position is not eligible for telework.*** Duties and Tasks: Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support. Manage Print Services ,refill paper, toner, and staples as needed. Troubleshoot paper jams. Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed. Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware. Operating a state enforcement vehicle while preforming duties. Minimum Qualifications: KSAs: Ability to interpret and apply policies, procedures and guidelines. Strong interpersonal skills. Ability to answer phones. Good problem solving and critical thinking skills. Minimum Work Experience: Customer service experience Computer experience working in a Windows environment Unrestricted Valid Driver’s License in good standing. Additional Considerations: Additional Considerations: Experience in an office environment. Cash-handling experience Experience dealing with customer concerns and problems. #J-18808-Ljbffr Commonwealth of VA Careers