Front Desk Agent

Front Desk Agent

The Highlands at Harbor Springs is seeking friendly and professional Front Desk Agents to join our team. As a Front Desk Agent, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional service throughout their stay.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities:

• Register, process, and greet guests and owners promptly.
• Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.
• Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.
• Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.
• Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them.
• Develop a thorough knowledge of room rates, types, and locations.
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
• Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).
• Demonstrate a working knowledge of all services offered at the resort and within the local community.
• Answer telephones promptly using proper telephone etiquette and appropriate script.
• Develop a thorough knowledge of the property management system.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
• Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.

Qualifications:

• Must be comfortable working in a fast-paced environment.
• Must be able to stand for long periods.
• Must be at least 18 years of age.
• Must be willing to work days, evenings, weekends, and holidays.
• Basic computer skills and knowledge of Microsoft office a plus.