Patient Care Navigator

Position Patient Care Navigator Responsibilities Follows the practice protocol, coordinates patient services for patient member as needed, ensure they receive comprehensive and personalized care. Conducts initial screening and brief assessment with patient on phone encounters under physician guidelines; maintains documentation of all patient encounters in the EMR system. Collaborates with medical receptionist to verify patient’s insurance eligibility and benefits and organizes schedules for providers to meet patients. Ensure patients receive a caring service in a timely manner. Requests and obtains medical records of patient members from various internal and external parties, including but not limited to, primary care providers, specialists, hospitals and pharmacies. Track controlled substance medication history. Scans, uploads, and attaches documents to patient charts correctly, assists to maintain the accuracy of patient information in the EMR system. Follows up with patient to monitor condition and adherence to treatment plans under physician guidelines. Reports to providers with patients’ progress. Facilitates smooth and effective daily communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care. Supports patient care by e.g. generating patient letters and referral letters, filling out forms for special services etc. May assist to address patient’s medical inquiries, medication concerns and complaints under physician guidelines. Qualifications High School Diploma or equivalent, bachelor’s degree preferred. 1 year of work experience in a medical practice, mental health experience is a plus. Knowledge in medical terminology. Excellent verbal and interpersonal communication skills. Demonstrated ability to multi-task and use multiple systems, including MDLand, familiarity with data entry and retrieval in Electronic Medical Records (EMR) systems. Able to work with pressure. Customer service orientation, always shows care, kind and passionate personality. Bilingual in English and Chinese (Mandarin or Cantonese) is required. Benefits Medical, Dental, and Vision Insurance 401k with Company Match Paid Time Off Paid Holidays/ Floating Holiday(s) Commuter Benefits Health Savings Account/ Flexible Spending Account/ Dependent Care Account Competitive salary and benefits package. (Salary is based on previous experience and years of service.) Equal Opportunity Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr