Patient Service Representative PSR - Georgia Heart Institute GHI - FT Days

Job Category: Administrative & Clerical

Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Responsible for checking in, checking out and appointment scheduling of patients, while providing excellent customer service to each patient.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma or GED

• Minimum Experience:

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Minimum of one (1) year front desk experience at hospital or Physician's office.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent verbal and written communication skills

• Ability to work error-free with frequent interruptions

Essential Tasks and Responsibilities

• Responsible for greeting and check-in of new patients and appointment scheduling of patients at various satellite locations, including Gainesville office. Gives patient forms for registration if they have not already received them through the mail. Advises patient to fill out and sign forms completely and offers to assist if necessary. Obtains copy of driver’s license and insurance cards. Scan info into electronic patient record. Contacts Business Office for change in insurance coverage, for payment agreement and/or self pay patients. Make necessary changes to demographic information in the computer to include update of Red Flag information. Take picture of patient for electronic patient record.

• Responsible for greeting and check-in of established patients, including: Updates demographic information as necessary on computer. Makes copy of insurance card once a month and attach to patient’s forms. Collect all patient co-pays, record the information in the appropriate place in GEMMS, and provides patient with receipt if requested. Contacts Billing Office if patient has a change in insurance or needs a payment agreement.

• Responsible for Check-out of patients, including: Ensure that patient has signed encounter form. Schedule any follow-up appointment, lab work or put patient in recall system for next appointment. Refer patient to scheduler for any ordered procedures. Request any payment on any outstanding patient balance. If patient is unable to make payment, contact billing office for payment agreement. Mark charges on encounter form and place in appropriate physician box. Compare a final copy of schedule with sign-in sheet and encounter forms. Attach physician schedule to their encounter forms. Total all payments on payment breakdown form. Stamp all checks. Complete deposit slip. Copy deposit slip and checks, attach to payment breakdown form. If there have been any MC or Visa payments, print report and settlement on CC machine. Give completed paperwork to billing office. Performs other related job duties or functions as requested or assigned.

• Responsible for Appointment Scheduling, including: Accurately schedules both new and established patients in the computer according to policy. Monitor and maintain no show appointments and unfinished appointments as assigned. Notifies appropriate clinical staff of additional and on appointments so that patient charts may be prepped accordingly. Cancels and reschedules appointments as necessary.

• Insurance Verification: Verify insurance eligibility and coverage guidelines as well as process benefit correspondence in system.

• Miscellaneous Duties Assigned: Responsible for all outgoing mail to be metered and put in appropriate place for pick up. Post guarantor on account money and move money to appropriate charge lines. Routinely check fax machine for incoming faxes. Sort and distribute to appropriate department. Responsible for attaching documents in a timely manner. Performs other duties as needed to assist other front desk staff and medical records. Give completed paperwork to Business Office.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.