LEAD SKILLS TRAINER - CLUBHOUSE

Lead Skills Trainer - Clubhouse

Classification: Non - Exempt
Reports to : Clinic Director
Date : April 2026

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

Summary/Objective

The Lead Skills Trainer will provide support, case management services, skills training, and one-on-one client care as outlined in the treatment plan. This position will maintain case records and documentation per Volunteers of America Northern Rockies (VOANR) Policies and Procedures.


Essential Functions

• Provide support, activities, and skills training both individually and in group settings as outlined in client treatment plans, including but not limited to, coping skills, self-care, social interaction skills, illness management, crisis management, daily living activities, community awareness, and assistance with residence transitions.
• Attending team meetings, training sessions, case reviews, and multidisciplinary treatment teams as assigned by the Program Coordinator, Program Director, or VOANR.
• Assist in preparing materials for the day treatment process, such as making copies, assembling packets, setting up group rooms, and cleaning/organizing the workspace.
• Clean program facilities as needed or assigned.
• Monitor client medication in compliance with VOANR Medical Policies and Procedures.
• Conduct basic risk assessments and make immediate referrals to the Program Director, primary clinician, or on-call staff for further risk assessment and intervention services.
• Ensure client safety, behavioral control, and crisis prevention activities within the scope of practice.
• Contact clinical staff when necessary to intervene in situations requiring professional support, increased intervention, alternative placement, or a change in the level of care.
• Administer drug and alcohol screenings/tests as authorized by clinical staff or the primary clinician.
• Utilize assessments with clients as outlined in the Statement of Work, such as DLA-20, MIS, and ASI.
• Schedule Clinical Assessments.
• Maintain case records and other documentation in compliance with VOANR Policies and Procedures.
• Familiarize oneself with and adhere to all VOANR Policies and Procedures, including any additional polices specific to the program of employment.
• Meet productivity and billable hour expectations as determined by the Program Director.
• Ensure the safety and maintenance of VOANR vehicles are upheld according to VOANR Policies and Procedures.

• Attend meetings with community partners and maintain communication with community referral sources.
• Participate in the onboarding of newly hired Skills Trainers and ongoing professional development activities/trainings.
• Review internal documentation and communications, such as shift exchanges and meeting minutes, to ensure compliance and quality control standards are met.
• Collaborate with consultants and the Electronic Health Record Network Administrator to support the Electronic Health Record System.
• Coordinate software issues/concerns with Technical Support.

Competencies

• Crisis Management.
• Ability to work with multiple staff, clients, outside agencies.
• Proficiency with Microsoft Office Software, Outlook, Microsoft Teams.
• Ability to meet tight deadlines.
• Ability to work under pressure.
• Organizational skills.
• Ability to work independently/part of a team.
• Oral and written communication skills.
• Demonstration of servant leadership and behaviors aligned with VOANR's cultural values.

Supervisory Responsibility

This position has no direct supervisory responsibilities

Work Environment

This position operates in a residential facility environment. This position requires the use of standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical requirements outlined here represent the demands an employee must meet to successfully perform the essential functions of this position. While carrying out the duties of this role, the employee is routinely required to communicate verbally and listen. Specific visual capabilities include close vision and the ability to adjust focus. This position frequently involves lifting files, opening filing cabinets, and bending or standing on stools as necessary.


Position Type/Hours of Work

This is a full-time position within a facility that operates 24 hours a day, 7 days a week. Workdays and hours will depend on the assigned shifts. Weekend and evening work may be necessary based on job requirements.


Travel

Some travel is required for this position.

Required Education, Experience, Eligibility Qualifications

• High School Diploma or Equivalent.
• 1-2 years of training and/or experience in adult education, populations with learning disabilities, and/or severe mental illnesses.
• Must be a current Certified Peer Specialist.
• Must possess and maintain a valid driver's license.
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certifications will be offered on-site.)
  • CPR/First Aid
  • Mental Health First Aid
  • MANDT

Preferred Education and Experience

• Experience working with individuals experiencing mental illness and/or substance use disorders.
• Experience working with individuals actively experiencing crises.
• Experience working with individuals in residential service environments.
• 3-5 years training and/or experience in adult education, populations with learning disabilities and/or severe mental illnesses.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need reasonable accommodation according to the ADA, please contact us at View phone number on click.appcast.io.