Child Support Specialist II

Overview The role of the OCS Child Support Specialist II working in a field office location includes specialized professional work including providing services to individuals who receive or pay child support, assisting individuals with preparing legal documents/motions for child support related court filings, general caseload responsibilities, and participation in Case Managers Conferences at a Family Division of Vermont Superior. In this role, impartiality, equity, empathy, and procedural justice are key. Also, attention to detail and the ability to prioritize tasks is important. Child support law is challenging and it requires adaptability, openness, and flexibility. The Child Support Specialist II position requires diverse experience in using multiple applications/programs such as Adobe, all Microsoft programs, and many others. It is essential that the right candidate be comfortable using technology and be an excellent communicator. Some travel may be required for Court events or appointments with customers. Work is performed under the general supervision of the Child Support Supervisor or Child Support Regional Manager. • The ideal candidate is someone who: o Has family law knowledge/experience;o Demonstrates maturity, excellent judgment, and decision-making.o Welcomes new ideas and training;o Embraces changes in child support services, including those that focus on addressing the total needs of the family;o Supports and contributes to a professional, cooperative work environment;o Communicates in a respectful, civil manner (oral, nonverbal and written) and regularly utilizes active listening skills;o Forms and maintains collaborative relationships to optimize organizational team goals;o Considers different points of view and manages difficult or conflictual situations respectfully and professionally;o Accepts personal responsibility and follows through on individual and team commitments;o Respects and upholds workplace rules and expectations and acts with ethical integrity; ando Is committed to a culture where all employees maintain a professional appearance and engage in best practices to achieve quality work-related outcomes. As of July 12, 2026, the step 1 rate for pay grade 23 will be $28.05 per hour and the step 15 rate will be $43.80 per hour. Who May Apply This position, Child Support Specialist II (Job Requisition #54915), is open to all State employees and external applicants.If you would like more information about this position, please contact View email address on click.appcast.io will not be accepted via e-mail. You must apply online to be considered.Please note that multiple positions in the same work location may be filled from this job posting. AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.Environmental Factors Duties are performed in an assigned District Office, in the field and in Family Court. Incumbents must be able to function independently in a confrontational, even hostile environment. Private means of transportation must be available for required travel. The nature of the position may involve work outside of regular duty hours. Appearances at case manager conferences may be challenging and difficult as the task requires developing a cooperative agreement with parties who may be hostile. Minimum Qualifications Bachelor's degree AND two (2) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support. OR Two years or more of full-time college coursework OR an associate's degree AND four (4) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support. OR Six (6) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support. Special Requirements Note: All incumbents must successfully complete the OCS training curriculum within six months of hire, which includes passing the written Case Presenter's Exam.Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 11 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website.Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.