Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Cincinnati, OH
Schedule: 1st Shift
Pay: $22-$24/hour
Employment Type: Contract-to-Hire

Our client is seeking a professional and personable Customer Service Representative to provide exceptional service to customers, visitors, and employees while assisting with daily office operations. This role combines customer service, front desk responsibilities, administrative support, meeting coordination, and general workplace support.

Responsibilities

• Provide friendly and professional customer service to visitors, customers, vendors, and employees

• Answer incoming phone calls and direct inquiries to the appropriate team members

• Greet visitors and assist with customer visits and appointments

• Maintain organized, welcoming, and professional customer-facing and office areas

• Coordinate meetings, customer visits, catering, scheduling, and other hospitality needs

• Assist with employee and company events, including scheduling, communications, and event logistics

• Monitor office, beverage, hospitality, and facility supplies and coordinate replenishment

• Communicate facility and maintenance needs to internal teams and outside vendors

• Maintain vendor documentation and assist with service coordination

• Support internal communications, employee announcements, and presentation materials

• Assist with company events and special projects

• Provide general administrative support to multiple departments as needed

• Receive and distribute mail and coordinate outgoing packages and courier services

• Assist with company merchandise, promotional materials, and order fulfillment

• Perform additional customer service and administrative duties as assigned

Qualifications

• Previous experience in customer service, administrative support, reception, office coordination, or a related position

• Strong customer service and interpersonal skills

• Excellent written and verbal communication skills

• Ability to manage multiple responsibilities and changing priorities

• Professional, friendly, and welcoming demeanor

• Strong organizational skills and attention to detail

• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint

• Ability to learn new software and office systems

• Comfortable working in a fast-paced professional environment

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.  Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

 

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements

Pay Details: $22.00 to $24.00 per hour

Search managed by: Bianca Kimble

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

\nCompany Description

Global Management Consulting firm.

Company Description

Global Management Consulting firm.