Customer Service Representative

Customer Service Representative

Location: Cincinnati, Ohio

Pay: $19–$20 per hour

Shift: 1st Shift

Employment Type: Contract-to-Hire

LHH Recruitment Solutions is seeking a Customer Service Representative for our client in Cincinnati, Ohio. This contract-to-hire opportunity is ideal for someone who enjoys helping customers, resolving questions, and working in a fast-paced professional environment.

Responsibilities:

• Respond to customer inquiries by phone and email
• Provide friendly, professional, and timely customer service
• Assist customers with questions regarding orders, accounts, products, or services
• Research customer concerns and provide appropriate solutions
• Enter and update customer information accurately in company systems
• Document customer interactions and follow-up activities
• Coordinate with internal departments to resolve customer issues
• Process customer requests and maintain accurate records
• Follow up with customers as needed to ensure issues are resolved
• Perform additional administrative and customer support duties as assigned

Qualifications:

• 0–3 years of customer service, call center, administrative support, or related experience preferred
• Entry-level candidates with strong communication and customer service skills are encouraged to apply
• Strong verbal and written communication skills
• Comfortable communicating with customers over the phone and through email
• Basic Microsoft Office and computer skills
• Strong attention to detail and organizational skills
• Ability to multitask and manage multiple customer requests
• High school diploma or equivalent

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements