Field Service Engineer

Job Title: Field Service Engineer

Job Description

The Field Service Engineer travels extensively throughout the Northeast and across the U.S. to install, maintain, troubleshoot, calibrate, and repair XRF and materials testing equipment at customer sites. This highly hands-on role combines electronic and mechanical diagnostics, preventative maintenance, instrument performance verification, and customer training, both onsite and remotely. The position requires a strong technical foundation, the ability to work independently in diverse customer environments, and a commitment to ensuring equipment reliability and adherence to ISO manufacturing and regulatory standards.

Responsibilities

• Travel to customer facilities throughout the Northeast and across the U.S. to install, service, and support XRF and materials analysis systems.
• Diagnose and troubleshoot electronic and mechanical issues on XRF and other materials testing equipment to restore proper operation.
• Perform preventative maintenance, calibration, and performance verification to ensure instruments operate reliably and meet required specifications.
• Install, configure, and commission new XRF and materials analysis systems, including installation verification and functional testing.
• Adhere to ISO manufacturing standards and relevant regulatory requirements while servicing, installing, and repairing equipment at customer sites.
• Provide onsite and remote technical support to customers, resolving equipment issues and answering operational questions.
• Train customers on proper operation, maintenance, and basic troubleshooting of XRF and materials testing equipment.
• Document service activities, maintenance performed, and technical findings clearly and accurately for internal records and customer reporting.
• Work independently in customer environments, managing schedules, priorities, and travel logistics while maintaining a high level of professionalism.
• Support non-destructive testing (NDT) and radiation-related manufacturing applications by ensuring equipment safety, reliability, and compliance.
• Build and maintain strong customer relationships by communicating clearly, demonstrating technical expertise, and delivering high-quality service.
• Represent the service organization effectively at customer sites, acting as a trusted technical resource and contributing to long-term customer satisfaction.

Essential Skills

• Technical associates degree or bachelors degree in a relevant field is required.
• Strong customer-facing communication skills with the ability to explain technical concepts clearly and professionally.
• Demonstrated initiative and confidence to work independently, solve problems, and make sound decisions at customer sites.
• Experience with electronic repair and troubleshooting, including diagnosing and resolving issues in complex electronic systems.
• Ability to install, troubleshoot, repair, calibrate, and service XRF and materials analysis systems or similar electronic instrumentation.
• Capability to perform preventative maintenance and verify instrument performance to meet operational and quality standards.
• Understanding of ISO manufacturing standards and willingness to adhere to regulatory and compliance requirements during service work.
• Comfort working in environments involving non-destructive testing (NDT) and radiation-related manufacturing processes.
• Willingness and ability to travel frequently, including overnight stays, to support customers across multiple territories.
• Strong organizational skills to manage travel schedules, service priorities, and documentation with minimal supervision.

Additional Skills & Qualifications

• Experience or coursework in electronics, instrumentation, materials science, or a related technical discipline.
• Experience with XRF technology, precision measurement, or materials analysis equipment.
• Familiarity with aerospace, electronics, medical device, automotive, energy, or advanced manufacturing environments.
• Comfort providing remote technical support and guiding customers through troubleshooting steps.
• Ability to build long-term customer relationships and act as a trusted technical advisor.
• Interest in ongoing technical development, including advanced training in XRF systems, calibration, and certification.
• Preference for candidates based in Connecticut who can occasionally visit the Windsor facility when needed.

Work Environment

This role is field-based with approximately 85% travel, primarily by car within the region and by plane when supporting other territories. When not traveling, the position operates remotely, allowing you to manage service planning, documentation, and customer support from your home base. Occasional visits to a Connecticut facility in Windsor may be required, though this is uncommon. You will work in a variety of customer manufacturing and laboratory environments, including facilities that use non-destructive testing and radiation-related manufacturing processes. The work is hands-on, involves advanced XRF and materials testing instrumentation, and offers exposure to aerospace, electronics, medical device, automotive, energy, and other advanced manufacturing industries. The organization provides a strong benefits package that includes a high employer contribution toward medical premiums, health savings account contributions, retirement plan safe harbor contributions, company-paid life insurance, and additional paid time off during a year-end holiday shutdown. The service team is growing due to continued business expansion, creating opportunities for technical growth, advancement, and long-term career development in a collaborative, growth-oriented environment.

This is a Permanent position based out of Windsor, CT.

The pay range for this position is $60000.00 - $80000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Health & Insurance Medical: High-deductible plan, 85% of premiums paid by company HSA: Company-funded health savings account contributions Dental & Vision: Included coverage Life/AD&D: Company-paid life and accidental death/dismemberment Disability: Long-term disability coverage EAP: Employee Assistance Program Retirement 401(k): Retirement plan with 4% company safe harbor contribution (eligibility rules apply) Time Off & Leave PTO: Paid time off scaling with length of service Holidays: Paid company holidays + year-end holiday shutdown Sick Leave: State/local compliant paid sick time

This is a hybrid position in Windsor,CT.

This position is anticipated to close on Oct 13, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.