Bilingual Patient Access Specialist I

Bilingual Patient Access Specialist I

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Comprehensive benefits package.
• Contribute to groundbreaking health initiatives and research.

Principal Duties and Responsibilities:

• Answers all incoming calls from clients; provides information and assistance; properly and politely navigates clients through the organization.
• Understands and displays great professional customer service.
• Uses de-escalation techniques to address the needs or callers that call in and may be escalated.
• Verifies and collects pertinent demographic and billing information.
• Documents and makes changes as appropriate to a patient's demographic information.
• Routes calls to appropriate individuals or departments.
• Routinely checks the queue to monitor calls holding.
• Schedules appointments for medical; behavioral health and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate as well as all other services that require scheduling.
• Follows protocols to properly triage calls to appropriate staff.
• Monitors schedules for errors or overbooking.
• Validates and corrects insurance information as required.
• Cross trains for special assignments and duties.
• Supports the mission statement to develop, enhance, and promote quality customer service through team effort.
• Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
• Other duties as assigned.

Qualifications, Skills and Abilities: Required:

• Is dependable, accountable and timely.
• Confidentiality is a must.
• High school degree or GED required.
• Proficient use of computer applications such as GE Centricity, Excel and Word.
• Must possess strong communication and demonstrate an ability to work effectively with diverse populations.

Preferred:

• One or more years' experience in Call Center/financial counseling setting.
• Experience working with Medicare, Medicaid, and other insurances.
• CPT and ICD-9 coding desirable
• Proficient in speaking, reading and writing Spanish

Working Conditions:

Works under minimal direction. Primary work setting is an indoor office/healthcare environment. Physical ability to effectively communicate with others, verbally and written; perform basic computer operations and other office functions, whether aided or unaided. Potential irregular hours, occasional late or weekend meetings/events.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk, use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to lift office products and supplies, up to 20 pounds.

Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.