Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2018 and has grown into a team of seven who bring energy, professionalism, and strong customer focus to everything we do. I began my journey as an Agent Aspirant, which gave me a deep understanding of what it takes to build and lead a successful office.

I’m a graduate of the University of South Alabama, a proud husband and father, and I enjoy golfing whenever I get the chance. Family is important to me, and that sense of commitment and balance carries into how I lead the team.

I stay active in the community as a member of Omega Psi Phi Fraternity, serve on the Executive Board of the Eastern Shore Chamber, and am a member of the Spanish Fort Daphne Kiwanis Club. Being involved locally and giving back are priorities for our agency.

We offer PTO, vacation time, schedule flexibility, professional development opportunities, team outings, team-building events, a Simple IRA, and health benefits. We believe in investing in our team so they can continue to grow personally and professionally.

Our office culture is vibrant and high-energy. We’re looking for someone who thrives in an upbeat environment, enjoys being part of a collaborative team, and is motivated to grow. If you’re ready to bring energy and focus to a supportive, driven team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Randon Carnathan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.