Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2006 and currently lead a team of four. I've been with State Farm since 1994, gaining experience in agency management and claims before opening my own agency. I'm a graduate of the University of Mississippi, married, the proud father of four, grandfather of two, and family is at the center of everything I do.

Serving others extends beyond the office. I'm actively involved in my local church and enjoy giving back through community service. Building strong relationships with our customers and community is one of the most rewarding parts of this career.

Our agency offers licensing reimbursement, professional development, career growth opportunities, and a strong commitment to work-life balance. We believe in investing in our team and providing the support needed to build a successful, long-term career.

Our culture is positive, supportive, and built on a team that enjoys working together. With very little turnover and a great office atmosphere, we've created a place where people can thrive. I'm looking for someone who is self-motivated, dependable, and excited to grow with our agency while making a difference for our customers.

ROLE DESCRIPTION:
As an Account Representative for Shawn Wilkins - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.