Mental Health Crisis Case Manager - Swedish Hospital - Day Shift

Hourly Pay Range:

$35.16 - $54.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Mental Health Crisis Case Manager - Emergency Department

Position Highlights:

• Position: Mental Health Crisis Case Manager

• Location: Swedish Hospital/Chicago - Emergency Department

• Full Time/Part Time: Full Time

• Hours: 40 hours week (8:00-4:30) Rotating Holidays/Weekends required

• Required Travel: N/A

• Holidays: Yes

What you will do:

• Responsible for conducting crisis clinical assessments for patients seeking treatment.

• Appropriately assesses their clinical needs. Obtains initial diagnostic impression and confirmation during the disposition process with the physician or designee.

• Assesses patients including vital signs, weight, blood alcohol and calibration of BMI for specific population.

• Reviews previous documentation prior to assessment process and “case formulation”.

• Provides treatment referrals which are consistent with the customer’s medical and psychiatric status and symptoms.

• Identifies potential/actual problems that may adversely affect the patient and/or department. Reports situations immediately.

• Oversees follow up with referral sources as appropriate.

• Obtains collateral with families and support systems through face-to-face interviews and/or phone calls.

• Consults with multidisciplinary treatment team members in all areas of the hospital on the assessment, treatment, and discharge planning of patients with mental health problems. 5%

• Completes and acts as a resource to hospital staff on admission paperwork and patient rights. 

• Contacts and coordinates with families and community agencies as appropriate. 5%

• Participates in care conferences and emergency department huddles to discuss key social, financial, and discharge planning factors which may affect patients' responses to treatment. 5%

• Facilitates bed management planning and coordination with Endeavour Inpatient Psych units. 5%

• Educates patients and patient families regarding the effects of illness and disability on personal adjustment, family dynamics, relationships, social issues and the like.

• Follows up on documentation with local and state agencies as a mandated reporter per HIPAA guidelines. 5%

What you will need:

• Education: Master’s degree or higher in Behavioral Health field

• Certification: n/a

• License: Current State of Illinois Registered Nurse or Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Clinical Professional Counselor (LCPC), Licensed Marriage and Family Therapist (LMFT), or Current State of Illinois Registered Nurse.

• Experience: Experience with group, individual, and family therapy. Experience with adolescents and families in crisis. Familiarity with Cognitive Behavioral Therapy and Dialectical Behavioral Therapy. Minimum of two years of experience in crisis/emergency services, behavioral health setting preferred. Knowledge of patient rights and law pertaining to mental health

• Unique or Preferred Skills: Emergency Room mental health therapy

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.