Lead QA/Testing Coordinator

Responsibilities Develop and execute overall QA and testing strategy aligned with project goals and timelines. Manage test environments, data preparation, and resource allocation for testing activities. Lead, mentor, and assign work to QA testers and analysts, ensuring productivity and quality outcomes. Identify, document, track, and drive resolution of defects and inconsistencies. Analyze quality metrics. Requirements Strong background in Salesforce Cloud (Sales, Service, and Commerce) workflows, including lead generation to opportunity to account to purchasing with subscription models and various recurring payment types. Hands‑on experience with Agile/Scrum methodologies. Ability to coordinate sprint planning, backlog grooming, and sprint reviews. Knowledge of Agile testing practices (continuous testing, shift‑left approach). Experience with Salesforce data migration and API/integration testing. Understanding of the complete contract-to-order processing cycle from customer intent to purchase to realizing revenue, including contract payment terms. Understanding of order fulfillment and backend processes and integration with ERP systems. Understanding the process of identifying and nurturing potential customers, guiding them through the sales process until the lead is qualified and ready to be contracted. Knowledge of validation involved with ensuring accurate pricing and contract approvals. Strong knowledge of eCommerce Cloud customer journey workflows (browse, cart, checkout, payment, fulfillment). Experience with multi-channel commerce platforms (Salesforce Commerce Cloud, Magento, Shopify). Experience with payment gateway integrations, OMS, and inventory workflows. Experience with payment source types, cancellations, returns, late payment handling, reactivation of product subscriptions, promo pricing, taxation elements, global retail sales. Understanding of various sync/integration checkpoints from lead marketing efforts to Salesforce cloud, following the transaction into Oracle revenue and financial reporting. Understanding of all phases of SDLC: requirements, design, development, testing, deployment, maintenance. Compensation and Benefits The pay range is the lowest to highest compensation we reasonably, in good faith, believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future. We offer comprehensive benefits including medical, dental, and vision insurance; HSA; FSA; 401(k); and life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested, and determinable. The amount and availability of any compensation remain in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives, or commissions. Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr Kforce Inc