Customer Success Associate

Customer Success Associate

Mr. Greens Produce is looking for a highly motivated Customer Success Associate!

The Customer Success Associate for Contract Sales supports the company's GPO and contract business by managing new customer onboarding, maintaining existing customer relationships, coordinating order guides, and supporting logistics execution. This role serves as an internal and external point of contact to help ensure customers are set up correctly, orders flow smoothly, and service issues are resolved quickly.

The Customer Success Associate works closely with Contract Sales, Pricing, Purchasing, Operations, and Transportation to support customer retention, operational accuracy, and a positive customer experience throughout the life of the account.

Key Responsibilities

• Lead onboarding for new GPOs and new customer accounts.
• Coordinate customer setup, account details, contacts, and service requirements.
• Maintain existing customer relationships and support day-to-day account needs.
• Oversee order guide setup, updates, and maintenance to ensure correct items are available and accurately reflected.
• Coordinate with internal teams to resolve order issues, pricing issues, and service exceptions.
• Support logistics coordination, including communication with operations and transportation teams on customer needs, delivery requirements, and service changes.
• Track onboarding milestones and ensure tasks are completed on time.
• Document customer activity, requests, and issues in the CRM or customer tracking system.
• Assist with account reviews, customer follow-up, and issue resolution.
• Support customer communication around substitutions, special requests, and service changes.
• Escalate operational or service problems when needed to keep accounts on track.

Core Accountabilities

• Smooth onboarding of new customers and GPOs.
• Accurate and timely order guide maintenance.
• Strong coordination between customer-facing and operational teams.
• Fast resolution of service issues and customer requests.
• High-quality documentation and follow-up in the CRM.
• Support for customer retention and account satisfaction.

Qualifications

• 2+ years of experience in customer success, account coordination, sales support, operations, or foodservice distribution.
• Strong organizational and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts and tasks at once.
• Comfort working across sales, operations, and purchasing teams.
• Strong attention to detail and problem-solving ability.
• Experience with CRM, order management, or customer support systems preferred

Preferred Experience

• Foodservice distribution.
• GPO or contract sales support.
• Customer onboarding and account maintenance.
• Order guide management.
• Logistics coordination or service support.

Performance Measures

• On-time completion of onboarding tasks.
• Accuracy of order guides.
• Customer satisfaction and retention.
• Timeliness of issue resolution.
• CRM documentation completeness.
• Reduction in order or setup errors.
• Internal coordination effectiveness.

Benefits

• Medical Benefits
• Vision
• Dental
• Paid Time Off (PTO)
• Paid Weekly
• 401K