Head of Customer Success

Engagement Manager, Customer Success - CPG About Us TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune500 and Global2000 enterprises. Founded in 2016, MathCo builds custom AI and advanced analytics solutions focused on enterprise problem-solving through its innovative hybrid model. NucliOS, MathCo’s proprietary platform with pre-built workflows and reusable plug-and-play modules, enables the vision of connected intelligence at a lower TCO. For our employees, we foster an open, transparent, and collaborative culture with no barriers, making MathCo a great place to work. We provide exciting growth opportunities, value capabilities, and attitude over experience, enabling the Mathemagicians to ‘Leave a Mark’. Role Description We are seeking an Associate Principal, Customer Success, to lead digital, data science, and analytics initiatives for a global CPG client. This role sits at the intersection of client partnership, program leadership, and digital value realization. As an Associate Principal, Customer Success, you will: Advise executive CPG clients on digital, data and AI strategy and transformation Shape key strategic transformation initiatives and decisions Prepare and conduct executive communication Lead end-to-end client engagements Lead cross-functional teams delivering digital and analytics solutions Partner with senior client stakeholders to translate strategy into action Drive adoption, activation, and measurable business outcomes This is a client-facing leadership role focused on embedding digital insights, enabling data-driven decision-making, and expanding engagement scope across marketing, commercial, supply chain, and enterprise functions. What You’ll Do Client Advisory & Digital Value Delivery Serve as the key engagement lead for CPG clients, acting as a trusted advisor and strategic partner Translate client business goals into digital, analytics, and AI-enabled programs Lead structured discovery, hypothesis-driven diagnostics, and executive working sessions to align on priorities, value pools, and success metrics Bridge strategy to execution by converting insights into concrete decisions, operating rhythms, and embedded workflows Drive solution adoption and sustained business impact through change management, enablement, and performance tracking Lead and mentor teams of Associates and Senior Associates across global locations Partner with India-based Data Science and Engineering leaders to deliver work through MathCo’s global delivery model Ensure high-quality execution across digital products, dashboards, models, and analytics solutions Manage complex, multi-workstream programs with clear governance, milestones, risk management, and executive communications Digital & CPG Use Case Ownership Deliver solutions across key CPG domains, including: Demand forecasting & supply chain analytics Retail, ecommerce, and customer analytics Help clients evolve from descriptive analytics to predictive and prescriptive decision-making Apply CPG-specific digital expertise and knowledge (e.g., CPG-specific data sources, CPG system landscape, business and category understanding) to design pragmatic, scalable solutions Growth & Account Expansion Proactively identify opportunities to expand existing engagements Partner with Sales and Account leaders to shape new use cases and programs Contribute to account-level digital and analytics strategy, including platform evolution, operating model design, and capability build-outSupport proposal development, business cases, and executive storytelling to drive sustained client partnerships What We’re Looking For Required Qualifications 8+ years of experience in management consulting, AI, data and analytics, digital transformation, or customer success Strong experience working with CPG clients across commercial and/or supply chain domains (e.g., marketing, RGM, demand planning, ecommerce, retail analytics) Strong executive communication and stakeholder management skills, including influencing and advising Director-, VP-, and GM-level leaders Demonstrated experience translating business strategy and problem statements into scalable digital, analytics, and AI programs and initiatives Proven ability to lead client-facing engagements in fast-paced, ambiguous environments Experience delivering analytics, data science, or digital solutions (hands‑on coding not required) Strong stakeholder management skills, including engagement with senior business leaders Demonstrated success leading cross-functional, global teams Management consulting background strongly preferred Must be legally authorized to work in the U.S. Hybrid role based in Chicago with weekly onsite expectations Technical & Digital Acumen Deep understanding of CPG digital landscape, including typical system and solution landscape, data landscape, and AI applications Strong understanding of analytics and AI concepts (e.g., regression, machine learning, forecasting, classification) Familiarity with analytics and data tools (e.g., Python, R, SAS, SQL, visualization platforms) Experience managing large-scale analytics or digital programs, including methodology, resourcing, and delivery Being a Mathemagician Embody MathCo’s culture of ownership, collaboration, and execution Demonstrate a growth mindset and passion for continuous learning Actively contribute to firm-building initiatives Value diversity of thought and foster inclusive, high-performing teams Why Join MathCo Work on high-impact digital and analytics initiatives for global CPG leaders Lead programs that move beyond insights to real business outcomes Collaborate with senior leaders across Customer Success, Delivery, and Sales Join a fast-growing, globally recognized company with strong momentum and culture As a testament to our growth, MathCo has been: Positioned as a Leader in Top Generative AI Service Providers – PeMa Quadrant 2023 by AIMResearch Recognized among the Inspiring Workplaces in North America, 2023 Accredited for Inclusive Practices by Great Place to Work Institute, India Recognized among India’s Best Workplaces™ for Diversity, Equity, Inclusion & Belonging 2023 .... among others. 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