Dealership Receptionist

Job Description

Job Description

Bilingual Receptionist- Gullo Ford Conroe

Company Overview

Join the family at Gullo Ford of Conroe ! As a premier, family-owned dealership in the Conroe area, we pride ourselves on treating both our customers and our employees like family. We thrive in a fast-paced environment and are looking for a reliable, energetic professional to be the "voice and face" of our front office.

Job Summary

As our Bilingual Receptionist, you will be the primary point of contact for our diverse customer base. You will greet visitors, answer multiline phone systems, route calls to appropriate departments (Sales, Service, Parts, and Collision), and assist with vital administrative tasks. Fluency in both English and Spanish is required to successfully serve all of our community members.

Job Responsibilities

• Customer Service: Greet guests warmly, determine the nature of their business, and direct them to the appropriate lounge or staff member.
• Call Management: Promptly and professionally answer multi-line phone calls, transferring customers accurately across various departments.
• Bilingual Support: Translate and communicate fluently with Spanish-speaking customers to resolve inquiries or guide them to Spanish-speaking staff.
• Clerical Support: Perform data entry, file paperwork, sort mail, and manage test-drive key logs.
• Issue Resolution: Act as a helpful buffer to diffuse basic customer concerns and quickly loop in the appropriate management team.

Job Requirements

• Language: Professional fluency in both verbal and written English and Spanish.
• Experience: Previous reception, call center, or customer service experience preferred (automotive dealership experience is a huge plus).
• Skills: Strong communication presence, active listening, multitasking abilities, and standard computer competency.
• Availability: Must be dependable, punctual, and flexible to work assigned shifts.
• Demeanor: A polished appearance and a genuinely positive, welcoming attitude.

Physical Requirements

• Stationary Work: Remaining seated at the reception desk for long periods.
• Manual Dexterity: Frequent typing, handling paperwork, and operating phone systems.
• Communication: Constantly listening to and speaking with customers in person and via phone.
• Mobility: Occasional walking across the dealership showroom and offices.
• Visual Focus: Strong close and peripheral vision to manage digital systems and monitor the lobby.

Education and/or Experience

High school diploma or GED; 1 to 3 months of related experience and/or training; Candidates with an equivalent combination of education and experience will also be considered.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO (Personal Time Off). Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Tony Gullo Sr., the Gullo Automotive Group's President and Owner, got his start in the car business in 1955. The Gullo family's three dealerships, Gullo Mazda, Gullo Toyota, and the Gullo Ford store, are run by Tony Gullo Sr.’s three sons: Tony Gullo Jr., Sparky Gullo, and Corky Gullo. The family's dealerships are big contributors to the Montgomery County/Conroe community and we are looking for talented candidates to join our organization.