Client Care Coordinator, Financial

Client Care Coordinator, Financial
$22 - $26/hr. |  SIGN ON BONUS | 3.50/hr. Night Differential (after 6pm)
Animal Emergency & Specialty Center | Parker, CO

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency Care Veterinary Hospital with 7 different Specialties. The AESC Team is growing, and we are seeking motivated, positive and compassionate individuals to join our team. Our Nursing staff is essential and important to us, just as the care they provide to the pets and clients in our community. We are offering competitive wages, opportunities for professional growth, and a supportive environment with an empathic and positive Management team.

Compensation

• $22 - $26 hourly
• $1500 SIGN ON BONUS
• +$3.50/hr. Night Differential (after 6pm)

Benefits:
We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future .
• Employee Assistance Program (EAP ) for additional personal and professional support.
• Continuing Education (CE):
  • Annual CE hours to advance your skills.
  • CE allowance for training and certifications.
• Uniform Allowance to ensure you’re always prepared.
• Shift Differential Pay for added compensation .
• Generous paid time off, including:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Holiday Premium Pay for working during special times of the year.
• Referral Program to reward you for helping us grow our team.

Schedule:

• Full Time
  • Thursday/Friday/Saturday/Tuesday
  • 10:00am – 8:00pm

Job Description:
The purpose of the Financial Coordinator is to accurately capture and charge/invoice for goods and services and assist with the collection of payment; including educating clients on payment options (Care Credit, Scratch Pay, Pet Insurance, etc.). The Financial Coordinator uses established accounting practices to consistently account for discounts and write-offs to improve accounting and auditing. The Financial Coordinator audits closed invoices for reporting/education and identifying trends and opportunities. This role is a support function to the medical team.

Responsibilities :
Daily Invoicing Functions

• Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
• Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
• Calculate current charges vs. deposits, calculate daily balance, communicate financial updates, and collect payments.
• Answer financial questions and assist owners with payment options (Care Credit, Scratch Pay, Pet Insurance)
• Communicate client’s financial concerns to DVM and/or technical team, or lead.
• Finalize invoice prior to discharge and ensure the invoice accurately captures works performed.
• Collect payments and communicate with medical team that payments have been received
• Applies discounts within delegation according to established accounting practices.
• Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.)
• In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through “green sheets” or other forms of communications.
• Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.

Auditing Functions

• Performs monthly or weekly financial audits of historical billing
• Creates reports of findings and/or data as requested by AESC Leadership
• Provides coaching and education of audit results and requests
• Assist as needed for accounts receivable and collections
• Financial audit and reporting of Smart Flow, ezyVet and medical records

Qualifications:
What We’re Looking For

• Excellent time management, managing multiple tasks at one time in a fast-paced environment.
• Highly skilled in accurately completing administrative work.
• Ability to work independently with limited oversight.
• Highly skilled in Customer Service, navigating difficult conversations about payment when clients are experiencing an emotionally challenging circumstance.
• Proficiency with computer, phone, fax, and scanner systems.
• Previous experience handling money: cash and credit card payments.
• Experience with Microsoft Excel and mathematical calculations.
• Ability to maintain composure and professionalism in a medical environment with high stress, critical patients, and death.

Minimum Requirements:

• High school diploma or equivalent.
• 1 year of Work Experience in Customer Service, Billing/Invoicing, Booking Keeping, Auditing or a related field.
• For internal candidates: 6 months of CSR or Assistant experience at AESC will be considered fulfilling this requirement
• Fluent English skills (speaking & reading) are required for the role ; fluency in multiple languages a plus!

Preferred Qualifications:

• 1 year of work experience in human or veterinary medicine (CSR, Veterinary Assistant, Medical Assistant, Medical Receptionist, Medical Assistant, Coder, etc.)
• Work experience utilizing an Electronic Medical Record
• Work experience in Customer Service

Why Choose AESC?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

About AESC
Founded in 2001 to meet the growing need for after-hours veterinary care in the Parker, Franktown, and Elizabeth communities, Animal Emergency & Specialty Center (AESC) has evolved from a small emergency hospital into a leading 24/7 emergency and specialty referral center. What began in a facility of less than 1,000 square feet has expanded into a state-of-the-art, 20,000-square-foot hospital offering advanced emergency, critical care, surgery, internal medicine, oncology, neurology, rehabilitation, diagnostic imaging, and anesthesiology services.

Following a major renovation completed in 2021, AESC features cutting-edge technology, including a 23X MRI, 16-slice CT scanner, mobile fluoroscopy, multiple surgical suites, and a dedicated rehabilitation center with underwater treadmills. Supported by a collaborative team of board-certified specialists and experienced veterinary professionals, AESC remains committed to delivering exceptional patient care while continuing to grow and advance specialty medicine for pets throughout the region.

Nearby Communities
AESC attracts Veterinary Technicians and Clinical Professionals from throughout the South Denver metro area and surrounding communities, including:

• Parker, CO
• Aurora, CO
• Centennial, CO
• Castle Rock, CO
• Elizabeth, CO
• Franktown, CO
• Lone Tree, CO
• Highlands Ranch, CO
• Englewood, CO
• Greenwood Village, CO
• Littleton, CO
• Denver, CO
• Castle Pines, CO
• Foxfield, CO
• Commerce City, CO
• Bennett, CO

Know Someone Amazing?
If this role isn't the right fit but you know a great Veterinary Technician, send them our way!
Email View email address on us.fitly.work to learn more about current opportunities.

About Ethos Veterinary Health  
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us  
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at View email address on us.fitly.work

Equal Opportunity Employer  
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.