Membership Services

Membership Services

The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking highly engaged, intentional, and service-oriented individuals for a full-time Membership Services position.

This role is a profound opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and creating a safe, positive, and enriching environment where every interaction is meaningful. The Membership Services staff will help to create a welcoming experience for members while promoting programs that encourage health and wellness within our community.

Location: Newport Mesa Family YMCA

Work Schedule: Monday - Friday 5:15 AM - 1:00 PM

Purpose and Impact:

• Practice Intentionality:
  • Serve as the primary contact, creating a warm and professional environment for all members. Handle all inquiries, payments, and concerns with care.
• Drive Community Growth:
  • Actively engage with current and prospective members through facility tours and interviews to promote memberships and programs. Proactively generate new prospects through consistent follow-up, tracking, and collaboration with program teams
• Exemplify Core Values:
  • Uphold honesty, respect, and responsibility while handling check-ins, cash management, and maintaining an organized lobby and workspace.
• Data Management & Program Support:
  • Perform essential clerical tasks, manage data entry/retrieval, communicate program details, and assist with registrations. Be proactive with knowledge of all program information and changes.

Minimum Qualifications:

• Education & Experience:
  • H.S. diploma or equivalent required
  • 1 - 3 years' experience in sales, marketing, customer service, or a related field is preferred.
  • Knowledge of customer service, excellent communication skills, and PC ability required.
• Certifications:
  • First Aid and CPR certifications required (training provided and paid for by the YMCA).

Benefits & Perks: Invested in You

• FREE YMCA Membership, Classes, and Pool Access.
• FREE Training & Certifications.
• FREE Virtual Health Care Solutions (Teledoc).
• Program Discounts.
• Medical/Dental/Vision for Full-Time staff.
• Retirement Fund, Paid Sick Time.