Hotel Reservation Agent

Reservation Coordinator

Coordinate all reservations activity on the property. Responsibilities include handling all incoming and outgoing reservation requests from Casino Host and third-party booking sites in a prompt, courteous, and efficient manner. Assist with group sales reservations. Maintain a record of all corporate, special rates, and preferred company rates. Keep accurate reservation control to ensure maximum room occupancy and the highest possible room rates. Answer all inbound calls to the property while routing them to the correct department. Assure the safety and security of guests and employees. Other duties as assigned.

Qualifications include completion of high school or equivalent. One year of experience in a high volume hotel as a desk clerk or reservationist is required. Ability to work flexible schedules, including nights, weekends, and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational, and communication skills. Display strong work ethic and teamwork.

Posted salary range USD $13.00 - USD $13.00/hr. Tipped position. This position does not earn tips.