Job Advert - Landside Operations Coordinator | HVN

Landside Operations CoordinatorAvports is seeking a motivated and detail-oriented Landside Operations Coordinator to support day-to-day terminal and landside operations at Tweed New Haven Airport (HVN).HVN is undergoing a major transformation, including a new terminal and expanded operations—creating an exciting opportunity to join a growing team focused on delivering safe, efficient, and customer-focused airport operations.In this role, you will support the safe and efficient operation of airport landside areas, including roadways, parking, passenger flow, and terminal support functions. You will play a key role in coordinating daily operations, responding to incidents, and ensuring a high-quality passenger experience in a fast-paced, 24/7 environment.Key ResponsibilitiesMonitor and control traffic flow across roadways, curbsides, and parking areasSupport passenger flow, wayfinding, and overall terminal operationsRespond to incidents, emergencies, and service requests in accordance with airport proceduresAddress passenger inquiries and concerns, ensuring timely resolution and a positive experienceConduct routine inspections of landside and terminal areas for safety, cleanliness, and operational readinessMonitor parking and curbside operations to support efficient service and revenue controlOversee activities on the terminal ramp, including fueling coordination and ground support operationsEscort vendors and contractors and ensure compliance with safety and operational standardsSupport airport security programs, including monitoring access control, surveillance systems, and inspectionsAssist with snow and ice operations and weather response as neededMaintain operational logs, incident reports, and communicate updates to leadershipWhat You BringHigh school diploma required; technical training or associate's degree preferredAt least one (1) year of experience in airport operations, security, or a related field (or equivalent education)Basic knowledge of airport environments, operations, or safety proceduresStrong customer service skills and ability to work in a high-volume, public-facing environmentAbility to remain calm and make sound decisions in dynamic or emergency situationsStrong communication, organizational, and problem-solving skillsValid driver's license and ability to obtain airport driving privilegesAdditional RequirementsMust be at least 18 years of ageMust be authorized to work in the United States without sponsorshipMust successfully pass TSA background screening and obtain airport security clearanceMust meet FAA Part 139 training and operational requirementsWork EnvironmentPrimarily works in a busy airport terminal and landside environment, including passenger areas, curbside, roadways, and parking facilities, with occasional access to airside locationsRegular exposure to passenger traffic, vehicle activity, varying weather conditions, and moderate noise levels, requiring continuous movement and situational awarenessThis is an essential position requiring availability for shift work, including nights, weekends, holidays, and emergency response, supporting 24/7 airport operations.Why Join AvportsBe part of a growing airport with significant development and expansionWork in a hands-on operational role with real impact on passenger experienceJoin a company with a strong aviation legacy and growth trajectoryGain experience in a dynamic, safety-critical environmentCompensation & BenefitsAvports offers a competitive compensation package and benefits, which may include:Medical, dental, and vision coverage401(k) retirement planPaid time off and holidaysProfessional development opportunitiesApply TodayIf you are looking to build your career in airport operations and thrive in a fast-paced, team-oriented environment, we encourage you to apply!