Assistant Care Coordinator (3 days a week in the office & Weekends On-Call)

Job Description

Job Description

Now Hiring: Assistant Care Coordinator (9–5 + Evenings & Weekends On-Call)
Griswold Home Care for Sussex and Kent Counties

Griswold Home Care is looking for a proactive, compassionate, and organized Assistant Care Coordinator to support our clients and caregivers during regular office hours (9 AM–5 PM) and participate in an evening and weekend on-call rotation . This position plays an essential role in ensuring our clients receive reliable, uninterrupted care.

About the Role

As an Assistant Care Coordinator, you’ll work daily with the office team to help manage schedules, coordinate care, and support caregivers. You will also serve as an after-hours contact to handle urgent needs, schedule changes, and client concerns during evenings and weekends as part of your on-call responsibilities.

Responsibilities

• Assist with daily scheduling, staffing, and client coordination from 9–5

• Answer and respond to client and caregiver calls during scheduled evening and weekend on-call shifts

• Handle urgent staffing needs, call-offs, and schedule adjustments

• Document all after-hours communications and ensure smooth handoff to the office team

• Support caregivers with problem-solving and guidance

• Maintain accurate client and schedule records

• Contribute to overall office operations and client satisfaction

What We’re Looking For

• Strong communication and customer service skills

• Ability to multitask, prioritize, and stay calm under pressure

• Compassion and dedication to supporting seniors and caregivers

• Experience in home care, healthcare scheduling, or client services preferred

• Tech-savvy and comfortable learning scheduling systems (training provided)

• Availability for 9–5 office hours plus evening and weekend on-call rotation

Why Join Griswold Home Care?

• A meaningful role supporting seniors and families in your community

• Supportive, mission-driven team environment

• Competitive pay with additional compensation for on-call hours

• Training and opportunities for growth

Benefits for this position include health, dental, and vision insurance, vacation, paid time off, and a matching 401(k) plan. The Care Coordinator plays a crucial role in guiding the organization and ensuring the quality of services provided.