Collection/Call Center Specialist

Job Description

Job Description

BCforward is seeking a motivated Hybrid Collection Specialist for an opportunity in New Castle, DE.
Title: Hybrid Collection Specialist
Location: New Castle, DE
Job Type: Direct Hire
Payrate: $20/hr
Hybrid - 2 days per week in office
Job Description:
The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.
What You'll Do
Manage a portfolio of assigned delinquent accounts.

• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
• Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
• Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
• Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
• Minimum education, skills and experience required.Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
• Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
• Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
• Detail-oriented with excellent organizational and time management skills.
• Reliable, ability to work flexible day, evenings and weekend hours as required.
• Basic computing skills
• Must be able to obtain required License for collecting upon placement.Preferred education, skills, and experience.

High school diploma or equivalent; some college coursework in business or related fields is preferred.

• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

Thanks for your time and looking forward to hearing from you soon!