Counter Sales Associate

Level: Experienced, Job Location: Toughkenamon, PA 19348, Position Type: Full Time, Education Level: High School/ GED, Travel Percentage: Negligible, Job Shift: Day, Job Category: Sales, Department: Counter Sales, Experience: Experience Preferred, Benefits Eligible After: 45 Days of Employment. Counter Sales Associate Position Type: Full Time | Branch Hourly Pay Range: $17.50 - $26.50 / hr Reports To: Branch Manager ROLE OVERVIEW The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships. CORE RESPONSIBILITIES Order Fulfillment & Inventory Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times Receive shipments, log into inventory, conduct audits, and process returns accurately Customer Service Assist counter and phone customers with orders, product info, pricing, and availability Greet all customers professionally; resolve issues promptly or elevate as needed Maintain a clean, organized counter and product display area Sales & Product Knowledge Upsell complementary products and convert requests to stocked brands where appropriate Maintain deep product and industry knowledge; follow company pricing and credit guidelines Assess customer needs to determine appropriate service level or escalation path Teamwork & Standards Build customer relationships; adapt approach to different customer types and needs Collaborate with team, share best practices, and support a positive work environment Follow all company procedures, policies, and Employee Handbook requirements Other duties as assigned QUALIFICATIONS High school diploma or GED required Product, applications, or wholesale distribution experience preferred Ability to lift up to 75 lbs. and stand for up to 8 hours daily Able to stoop, bend, and reach inventory; work in indoor and outdoor environments BENEFITS Medical, Dental & Vision Short & Long-Term Disability Life Insurance Flexible Spending Account (FSA) Telehealth Gym Reimbursement 401(k) with Company Match Free Surgery & Imaging Program* Free Medications* Delta Perks - Local Discounts Discount Hub Coverage available for families * Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms. Additional duties may be assigned as needed. We are an equal opportunity employer. #J-18808-Ljbffr