Manager, Quality Assurance

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our recent founding round and backed by notable investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. We automate manual tasks across disparate systems to improve compliance posture, streamline manual work, and unlock critical revenue, so teams can deliver better patient care. Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare teams with world-class tools that deliver real, measurable impact, and we’re proud to serve 70+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Join our growing team! About the role We are seeking a hands-on QA Manager to scale Plenful’s Quality Assurance function. This is a foundational management role responsible for building team structure, driving quality accountability, and creating a durable operating model for how quality is planned, executed, measured, and improved across the product. This role combines people management, operational ownership, and direct involvement in high-leverage quality work. You will manage a growing team of Senior QA Engineers while staying close enough to the work to guide test strategy, automation direction, defect governance, and release readiness. The role is manager-first, with selective individual contribution in the areas where hands-on leadership creates the most leverage. What you’ll do Define, lead, and scale the end-to-end QA operating model across the product surface. Manage and develop a growing team of Senior QA Engineers, including performance management, coaching, feedback, and career growth. Establish clear expectations for quality ownership, execution rigor, and delivery standards across the QA function. Own regression strategy, release readiness, and quality signoff processes for new features, product changes, and high-risk workflows. Drive adoption and maintenance of scalable automated test coverage across UI, API, and workflow-level validation. Introduce and enforce QA standards, processes, and operating rhythms that scale with the team and product. Own bug triage and defect governance across web applications, APIs, and backend systems. Serve as the final point of escalation for defect severity, release blockers, and systemic quality issues. Define and track QA KPIs, including escaped defects, defect aging, time-to-triage, reopen rate, regression suite health, flaky test rate, and release confidence. Use quality metrics to drive accountability, identify weak points in the system, and improve execution over time. Guide the team in applying risk-based testing methods that prioritize high-impact, customer-critical, and failure-prone areas. Maintain a quality philosophy centered on evidence, determinism, traceability, and confidence in system behavior rather than test volume alone. Contribute directly in targeted areas where hands-on leadership provides the highest leverage, especially in high-risk test strategy, automation direction, defect triage, and release management. What we’re looking for 10+ years of experience in QA, Quality Engineering, or software quality roles. 4+ years in a leadership or management role within a high-growth SaaS or enterprise software environment. Strong experience leading QA teams and building durable quality processes. (Non-Negotiable). Deep expertise in both manual and automated testing architecture. Strong automation experience across both UI and API testing. Strong proficiency in at least one automation platform such as Playwright, Cypress, or Selenium. Coding capability sufficient to write, review, and maintain scalable automated tests. Strong judgment in test strategy, defect prioritization, and release risk management. (Non-Negotiable). Strong critical thinking and root-cause analysis skills across complex systems. Clear ownership mindset and strong execution discipline. Experience with bug lifecycle management, quality KPIs, regression planning, and release management. (Non-Negotiable). Comfort operating as a hands-on leader who can balance people management with selective direct involvement in high-priority quality work. Comfort operating in fast-moving environments with changing priorities and incomplete information. Experience with healthcare systems, compliance-sensitive software, workflow platforms, or structured documents and data formats such as PDFs, HL7, and FHIR is a plus. Comprehensive Benefits Package : Enjoy unlimited PTO, fully covered health insurance (medical, dental, and vision), meal stipend, health & wellness stipend, 401(k) matching, and stock options Mission-Driven, World-Class Team: Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact Opportunities for Growth: Strengthen your partnership expertise through collaboration with experienced, high-performing leaders across the organization Flexible Hybrid Work Environment: This position would be based out of our downtown San Francisco office 2 days a week. #J-18808-Ljbffr