ASSISTANT GENERAL MANAGER

Job Description

Job Description

Description:

Assistant General Manager – JT’s Pizza & Pub

Locations: Worthington, Grandview, Dublin

Schedule: Full-time

Reports to: General Manager

About JT’s Pizza & Pub

JT’s Pizza & Pub is a locally owned restaurant group built on great food, great service, and community pride. From our first kitchen to our growing family of locations, we’ve stayed committed to quality, hospitality, and treating our people right.

We’re looking for a hands-on, motivated Assistant General Manager (AGM) who will partner closely with the General Manager to lead a high-energy team, deliver an exceptional guest experience, and uphold the values that make JT’s a community favorite.

Compensation & Benefits

• Salary: Based on experience and performance
• Bonus: Quarterly performance bonuses and profit incentives available
• Paid time off (vacation + personal days)
• Health, dental, and vision insurance options
• 401(k) with company match
• Meal discounts for managers and immediate family
• Flexible scheduling and strong work-life balance culture
• Ongoing professional development and internal growth opportunities
• Community involvement and leadership recognition programs

Position Overview

The Assistant General Manager plays a pivotal role in supporting the General Manager in overseeing daily restaurant operations. Acting as a key leader during the GM’s absence, the AGM is responsible for employee selection, development, and performance management.

The AGM helps drive operational excellence, cost control, and a consistent guest experience while fostering a culture of accountability and teamwork. This developmental role is designed to prepare the AGM for potential advancement into a General Manager position.

Key Responsibilities

General Operations

• Assist in overseeing and managing all areas of the restaurant.
• Make informed, solutions-oriented decisions independently when required.

Financial

• Support adherence to company standards aimed at increasing sales and minimizing costs (food, beverage, supply, utility, labor).
• Ensure timely and accurate completion of all administrative, payroll, and financial tasks.

Food Safety & Planning

• Enforce proper sanitary practices and maintain organized, clean kitchen and dining areas.
• Assist in ensuring consistent, high-quality food preparation and service.
• Uphold professional restaurant image, including cleanliness and uniform standards.
• Collaborate with the GM and corporate office for efficient purchasing, supply orders, and inventory control.
• Maintain ServSafe certification and follow all safety protocols.

Guest Service

• Deliver outstanding hospitality across all guest touchpoints.
• Address complaints promptly and effectively to ensure guest satisfaction.

Operational Responsibilities

• Support shift management, scheduling, and planning to ensure smooth operations.
• Ensure safe working conditions and complete required incident documentation.
• Implement and enforce security and loss prevention measures.

Personnel

• Provide clear communication and leadership to the team.
• Assist in interviewing, onboarding, training, and developing employees.
• Support performance reviews and maintain accurate scheduling for coverage.

Community Involvement

• Promote and participate in community engagement and local partnerships that align with JT’s values.

Qualifications

• College degree preferred (Hospitality or Restaurant Management ideal).
• Proficiency with MS Office Suite (Word, Excel).
• Strong understanding of restaurant operations, including food prep, purchasing, sanitation, personnel, and reporting.
• Valid driver’s license and eligibility to work in the U.S.
• Willingness to undergo background and credit checks.

Personal Requirements

• Self-disciplined, proactive leader with a professional demeanor.
• Strong interpersonal and motivational skills.
• Excellent communication and problem-solving abilities.
• Capable of managing multiple responsibilities while maintaining standards of quality and service.

Accountabilities

• Keep the General Manager informed of all operational updates and issues.
• Complete responsibilities in alignment with JT’s Pizza & Pub policies and goals.
• Foster a positive and productive work environment.
• Represent JT’s with integrity and enthusiasm in the restaurant and community.
• Perform additional duties as assigned.

Supervision of Others

• Supervise 15+ employees per shift.

Working Conditions

• Average work week of 45–50 hours, with flexibility to cover shifts as needed.
• Ability to perform restaurant-level duties, including deliveries if required.
• Physical demands include standing, bending, lifting up to 45 lbs, and repetitive motions.
• Exposure to hot/cold environments and restaurant equipment.