Security - Loss Prevention Supervisor

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd, the Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi‑story hotel and expanded museum share meeting and entertainment space and bring additional restaurants and retail venues to this dynamic destination in downtown Nashville. DEPARTMENT: Loss Prevention JOB TITLE: Loss Prevention Supervisor JOB CODE: 5410 – Loss Prevention Supervisor REPORTS TO: Director of Loss Prevention JOB PURPOSE: To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. Ensure the routines and tasks of each shift are properly completed in accordance with Omni standards. Essential Job Functions Responds immediately to emergency incidents and security requests. Monitors appropriate compliance levels of all Omni Hotels life safety programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention. Promotes the safety of our guest, associates, and hotel property at all times. Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. Ensures that all security personnel functions are being properly completed. Ensures that shift personnel are properly assigned. Drives communication within the loss prevention department of all daily events, directives, hotel incidents & shift change briefings. (Drives a cohesive loss prevention team.) Reviews all reports completed by security officers to ensure accuracy and timely submission. Responsible for coordinating and performing required onboarding training for all new loss prevention associates. Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times. Reports all observed hotel property deficiencies and safety hazards. Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates. Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention. Ensures that all security equipment (i.e., uniforms, push‑to‑talk radios, cameras, SALTO card system, etc.) are kept clean and in good working condition. Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non‑guest (i.e., drunks, prostitutes, vagrants, etc.). Reports all associates using unauthorized hotel entrances/exits when reporting for work or leaving for the day to the Director of Loss Prevention. Periodically inspects exterior of building. Maintains a continual line of communication with the loss prevention leadership team. Understands all emergency procedures. Understands all radio codes. Qualifications Must have 2+ years experience in a loss prevention role. Experience in loss prevention in an upscale hospitality establishment preferred. First Aid and CPR certified or able to obtain within 90 days. Good verbal/written communication skills. Attention to detail and excellent organizational skills. Maintain a professional business appearance, attitude, and performance. Must be able to work a variety of shifts, including weekends and holidays. State of Tennessee unarmed security officer license or able to obtain after hire. Environment & Position Analysis Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Tools & Equipment Desktop computer (Opera, Oracle, Birchstreet, SALTO, Key control system, CCTV monitors, Kronos and Microsoft Office), printer, telephone, copier, fax machine and scanner and push‑to‑talk radio. Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO is the law poster is available using the following link. EEOC is the law poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. #J-18808-Ljbffr Omni Hotels & Resorts