Customer service rep claims

CLAIMS SERVICE REP - HYBRID IN HOWELL, MI

A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking bright, motivated people for a Claims Service Representative position.

In this role, you will be the first point of contact for customers experiencing an unexpected loss to their vehicle, home or business. In that critical moment, you represent the company brand in your ability to respond with empathy so our customers can get back on the road, back in their home and/or back in business as easily as possible. Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers.

Pay Rate: $20/hour.

Location: Howell, MI

Shift: M-F, 9:00am - 5:30pm EST, requires weekend rotation availability.

What's in it for you?

• Best-in-Class Training: You'll be set up for success with an initial training (instructor-led and self-study), followed by ongoing coaching and mentorship.

• Clear Career Path: Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Company.


Key Responsibilities:

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties

• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action

• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities

• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file

• Utilizes established workflows to initiate claim activities as required

• Recognizes coverages, claim processing requirements and related claims systems

• Contacts vendor to establish language services for language interpretation and translation

Qualifications:

• Associate's Degree and 1 year of Call Center and/or office experience required.

• Typically 1 -3 years of experience in the service, financial or hospitality industry preferred.

• Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting.

• Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills.

• Able to commit to the entirety of the training program and receptive to coaching and feedback.

TO APPLY: Email Resume to: View email address on click.appcast.io

If this job is not for you, feel free to refer a friend

Skills

• Call Center (2 years of experience is required)
• insurance
• car insurance
• retail
• Telephone Etiquette
• Claims
• Call Center Support
• Customer Service

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.