Operations Manager

Home Detail Services LLC Operations Manager Job Description

About the job

We know that you have aspirations to work with your hands and be able to help people. But in order to do that, you need an opportunity to join a great team where you can apply your skills. We understand what you are experiencing because we have worked with people like you. If you are interested in working with us then complete these steps…

1. Here are some tips for your application:
2. Watch this video to understand the story, values, mission, & vision of Home Details:
3. Watch this video to understand FAQs about this role:
4. Review the info below to ensure it is a good fit for what you are looking for
5. Text me at Show phone number with a 1-3-minute video as explained here:
6. Submit your application by completing this form:
7. Get ready to give your top-rung interview after we reach out to you to schedule a time slot. You will call me at Show phone number for your phone interview at the time we schedule to chat.

About the business

Want to be on the ground floor of a company whose goal is to be the market leader for ladder-related home maintenance in the Sacramento area and expand the business to other territories? Home Details helps homeowners “leave the ladders to us” by doing ladder-related home maintenance such as gutter cleaning, window cleaning, solar panel cleaning, and Christmas lighting so that they can maintain a sense of dignified independence in the place they love the most, their home.

Position purpose

The Operations Manager functions as a representative of Home Detail Services LLC and is responsible for performing gutter cleaning, window cleaning, solar panel cleaning, and Christmas lighting.

What is in it for you

• Full-time or part-time work

• Flexible hours that will accommodate your other commitments

• A living wage (hourly rate + performance bonuses (cash tips from customers + review bonus + lead commissions + % of revenue generated))
• Career advancement

• We want to grow people within our company and promote internally so you can continue to advance your career

• Local work

• Majority of our jobs are in Placer County & Sacramento County

• Work outdoors
• Breaks

• One unpaid 30-minute meal break before 5th hour if working 5+ hours
• Two unpaid 30-minute meal breaks if working 10+ hours
• One paid 10-minute rest break if working 3.5-6 hours
• Two paid 10-minute rest breaks if working 6-10 hours
• Three paid 10-minute rest breaks if working 10-14 hours

• Receive a reference and a letter of recommendation upon request
• Work culture

• More than a dozen of our employees, interns, and project team members have rated their experience by giving us a 9.3+ out of 10 Employee Net Promoter Score. Apply to work on our growing team as an Operations Manager.

Compensation package

The Operations Manager will start at $25/hour with a possibility to receive greater compensation based on performance. The compensation range for this role depends on if the Operations Manager works part time (as few as 4 hours per week) or full time (up to 40 hours per week) and may range from $5,200 to $52,000 per year, accordingly, before performance bonuses. Based on work experience and performance, other aspects of the compensation package include:

• Performance bonuses
  • Cash tips
  • Get compensated for getting positive reviews from clients
  • Lead commissions
  • % of revenue generated
• Education reimbursement bonus
• Sick time
  • You will accrue 40 hours of sick time annually, provided after a 90-day employment period.
• SIMPLE IRA
  • You have access to a company retirement plan with 3% matching

Success

• Earn 5-star reviews
• Schedule appointments to secure future revenue
• Maximize revenue per man-hour
• Help people

Constraints

• Time management 
• Safety
• Customer interaction
• Quality control  

Essential job functions

1. Clean gutters, clean windows, clean solar panels, and install & remove Christmas lighting.
2. Provide good customer service
3. Identify challenges with the performance of the job, refer to training materials for solutions, and implement proper solutions
4. Build positive relationships with customers and coworkers
5. Ensure customer satisfaction by fielding questions, reviewing concerns, and resolving issues
6. Recommend operations & system improvements
7. Attend and participate in team meetings
8. Perform other duties as assigned

Essential physical functions

The Operations Manager must be able to do the following physical tasks:

• Lifting and carrying up to 50 pounds
• Climbing and carrying a ladder
• Stand, walk, reach, balance, climb, stoop, kneel, crouch or crawl
• Vision abilities require driving, as well as close reading
• Work in a variety of weather conditions, besides snow, including both hot and wet conditions such as over 100 Fahrenheit heat in the Summer and rain in the Winter

Essential mental functions

The Operations Manager works in a self-governing environment. The Operations Manager must be able to follow a set of procedures, sustain concentration while multitasking, and be detail oriented. The Operations Manager may also need to have the ability to do math (equations, multiplying and dividing, spreadsheets, forecasting), interact with other people, and present to an audience.

Knowledge, skills, and abilities

• Basic reading and writing in English
• Excellent customer service and communication skills (listening, interpersonal, oral, and written)
• Familiarity with applications including Google G Suite
• A high degree of professionalism, confidence and flexibility that allows the incumbent to work collaboratively and effectively with customers and their team
• Excellent interpersonal skills with the ability to work well in a team environment
• Ability to develop and maintain a good working relationship with members of the community
• High level of personal and professional integrity and ethics

Characteristics of employees that thrive

• Proactive
• Communicative
• Autonomous
• Willing to learn
• Wants to grow professionally
• Executes the duties that are their responsibility