Client Service Representative

Client Service Representative

SAGO is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.

We're a team of innovators, strategists, and problem-solvers passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and Authentic team members who show up to work every day being themselves, never afraid of new ideas or opinions, because we believe they matter.

We are seeking an enthusiastic and customer-focused Client Service Representative to join our team and help create a vibrant, dynamic, and inclusive environment. The ideal candidate is an outgoing people person who thrives on building positive relationships, delivering exceptional hospitality, and providing outstanding customer service. This role requires a proactive mindset, strong attention to detail, and the ability to remain calm and professional while effectively de-escalating challenging situations. Success in this position depends on being a collaborative team player who is always willing to help others, communicates clearly and professionally, and is committed to creating a workplace that is Fast, Fun, Friendly, and Professional. This is an in-person role focused on ensuring an exceptional experience for clients and participants through accuracy, responsiveness, teamwork, and service excellence.

Making $18 / Hour

Key Job Responsibilities:

• Deliver a welcoming, high-quality hospitality experience for clients, research assistants, and participants in an on-site environment.
• Greet, engage, and assist participants, research assistants, and clients while building positive, professional relationships and ensuring exceptional customer service.
• Review project materials, accurately enter and maintain data, and prepare detailed reports with a high level of accuracy and attention to detail.
• Proactively identify and address client and participant needs, resolving concerns professionally and utilizing effective de-escalation techniques when necessary.
• Collaborate with team members to maintain a fast-paced, friendly, and professional workplace environment.
• Perform reception, administrative, hospitality, and other support duties as needed to ensure smooth daily operations.