Field Support Representative

Job Description

When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, Machine Control, GNSS, Photogrammetry, and other Site Positioning technologies.

We currently have an opportunity for a Field Support Representative to support Technical Sales on our Heavy Construction team. As an FSR, you will be an integral part of the sales cycle. Working together with the sales team you will help develop and train dealers to become champions in their territory. Your key focus will be helping our dealer sales channel integrate the applications of our products into the workflows of our end users. This position requires regular travel to support dealers across the US.

WHAT YOU GET TO DO:

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• Act as a technical business consultant and help our partners understand how our products can help them deliver results
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• Provide product and application training, both in field and classroom settings, for dealers, sales representatives, and end users for Heavy Construction products
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• Participate in the sales investigation process
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• Participate in seminars, trade shows, conferences, and exhibitions
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• Assist our partners with site positioning equipment both GNSS and land-based solutions
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• Assist our partners with machine control in the heavy construction sector
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• Participate in beta testing new product and providing feedback to development
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• Develop training agenda and materials for training classes
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• Provide technical support for existing dealers and internal sales representatives on trouble shooting, best-practices, documentation, and escalation
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• Provide input with respect to product performance, product testing, market analysis, competitor activities and product/marketing needs and requirements
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OUR IDEAL CANDIDATE:

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• Degree from technical institute or commercial college with an emphasis on construction inspection, Civil Engineering or related field; or two to four years related experience and/or training; or equivalent combination of education and experience in all applications of construction surveying, engineering, and/or related software
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• Knowledge of machine control systems used in construction, including systems based on laser, sonic, total station, and GNSS
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• Knowledge of surveying equipment, including GNSS and total stations
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• Knowledge of CAD-based design programs used to create three-dimensional models
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• Strong mechanical aptitude, including knowledge of hydraulic and electrical systems
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• Must operate heavy machinery and regularly lift and/or move up to 50 pounds
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• Excellent technical, communications and presentation skills required. Must be proficient in the working of Microsoft Office Suite, CRM and E-mail
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• Excellent interpersonal and relationship skills
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• Likes to learn and is open to continuous feedback.
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• Strong leadership skills including the ability to effectively partner with cross-functional teams, mobilizing people via excellent communication and clear objectives as well as demonstrating commitment to exceeding customer expectations
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** Ability to travel as required – there is a considerable amount of travel (60% or more) required to fulfill this role

In addition to competitive compensation and an engaging and collaborative business culture, Leica Geosystems offers a comprehensive package of benefits including Paid Time Off, 401k matching up to 6% of compensation, Medical, Dental, Vision, Healthcare FSA & HSA and no cost Life Insurance.

Other insurance options including accident, critical illness, hospital care, accidental D&D and short & long-term disability are available at reduced/negotiated costs. We also offer tuition reimbursement, commuter benefits, pre-paid legal counsel, low-cost identity protection and Employee & Family Assistance Program.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.

At Hexagon, we believe that diversity of thought, background, and experience makes us stronger. Our people’s passion, creativity, and dedication drive our success, and we strive to be the place where talented individuals want to grow and do their best work. At Hexagon Geosystems, our energy and engagement are reflected in our commitment to innovation, integrity, and excellence. Here, you will find opportunities to develop professionally, take on new challenges, and be part of a collaborative culture that values both independent thinking and teamwork.