Unit Secretary

Education: High School diploma or equivalent. Experience: Two (2) years clerical experience in a health care setting. Knowledge of medical terminology preferred. Required License/Certifications: None Required Skills, Knowledge and Abilities: Effective communication skills; both orally and written. Computer skills needed. Ability to work with others within a team to ensure quality patient care. Strong critical thinking skills. Essential Job Functions Acts as receptionist for area or unit, greeting guests, visitors, answering questions and providing assistance within scope of responsibility. Performs daily clerical duties related to procedures such as admissions and discharges according to established nursing procedures. Prepares and processes requisitions for diagnostic and therapeutic services for patients as directed. Maintains stock of routine supplies in area or unit according to par level, ensuring adequate inventory. Provides clerical support to the assigned department. Maintains log of patient information; retrieves statistical data originating from patient records identifying care the patient received and the supplies used; enters accurate patient charges utilizing documentation provided by staff and assigns charges appropriately; proof, corrects, verifies and enters accurate patient charges. Compiles statistical data in preferred format for data entry and/or for preparation of management reports. Greets patients/ families promptly and courteously as they patient arrive on the unit. Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel. Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors. Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution. Utilize concepts of age/ developmental stages in interactions with patients and families. Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality. Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors. #J-18808-Ljbffr