Customer Service Representative

divh2Customer Service Representative/h2pAs the Customer Service Representative, you will provide onsite full-time Customer Service Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential./ph3Essential Job Functions:/h3ulliResponds to all telephone, walk-in, and electronic inquiries for assistance./liliTracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner./liliCreates meeting reservations and configures conference rooms in accordance with individual requests./liliProvides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day./liliPerforms other administrative duties, as needed./li/ulh3Education Experience:/h3ulliHigh School Diploma or GED./liliMinimum of one (1) year of recent experience working at a customer service center./liliMust be proficient in the use of Microsoft Office, primarily Word and Excel./li/ulh3Knowledge Skills:/h3ulliStrong interpersonal skills to maintain effective working relationships with team and customers./liliGood oral and written communication skills sufficient to respond to customers routine questions in a clear and concise manner./liliAbility to manage own activities and workflow under tight deadlines./liliAbility to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions./liliAbility to ensure that management, co-workers, customers, and stakeholders are kept informed./li/ulpActive Top Secret SCI/ppIntrepid Acquisition Holdings, LLC/p/div