Member Service Representative

Member Services Representative Ii/Teller

Sparks Group, partnering with an established financial institution in Washington, DC, is seeking a member services representative II/teller for a potential contract to hire opportunity. You will be responsible for a broad range of member service activities for members and staff as well as performing teller duties, as needed. The ideal candidate will be punctual, dependable, and have reliable transportation to work on-site five days/week. Please apply to learn more!

Responsibilities

• Provide a variety of services for members including receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording mail deposits, selling cashier's checks and traveler's checks in person or via phone, mail or email
• Perform account maintenance functions such as opening and closing accounts, renewing certificates, and assisting members with the resolution of any issues with credit union products
• Cross-sell credit union products by answering inquiries, informing members of new services and product promotions, ascertaining members' needs
• Provide clerical/administrative support to the lending department
• Perform other duties as assigned

Qualifications/Background Profile

• 3+ years of member services and cash handling experience preferably with a credit union
• High school diploma or equivalent
• Bilingual candidates fluent in English and Spanish are preferred
• Knowledge of credit union products and services
• Exceptional verbal and written communication and skills
• Excellent analytical and problem-solving skills
• High-level attention to detail and dependability is a must