Temporary Patient Service Coordinator - Bilingual Chinese

Job Description

Job Description

The Temporary Patient Service Coordinator plays a vital role in supporting patient care within Radiation Oncology, with the ability to assist and transfer patients to other specialties within our group as needed. This position requires a highly organized and compassionate individual with excellent communication and customer service skills and is bilingual in Chinese (Mandarin & Cantonese). The Patient Service Coordinator will be responsible for providing exceptional patient support, ensuring smooth appointment scheduling, and assisting with a variety of administrative tasks that contribute to the delivery of high-quality care. 

Primary Responsibilities

Patient Communication & Support  

• Answer incoming phone calls, take accurate messages, and direct calls appropriately. 
• Respond to inquiries from patients, vendors, insurance companies, and healthcare providers. 
• Provide patients with information regarding appointments, procedures, and treatment plans. 
• Assist patients in navigating the healthcare system and resolving concerns with empathy and professionalism. 
• Transfer patients to the appropriate specialty department within the group as needed. 

Patient Registration & Scheduling  

• Request and obtain medical records for new patients. 
• Scan and upload medical records and insurance cards into the electronic health record system. 
• Register new patients in Aria and Practice Fusion. 
• Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits. 
• Coordinate imaging appointments and request necessary authorizations. 
• Notify patients of appointment details (date, time, and location). 
• Request and track CDs of imaging studies. 
• Verify patient insurance coverage on a regular basis, particularly for patients undergoing treatment. 

Administrative Support  

• Fax consult letters, follow-up notes, and summaries to referring physicians. 
• Prepare and send medical records to other providers or entities upon receipt of a signed release of information. 
• Support general office functions, including data entry, filing, and record maintenance. 

Qualifications

• Education: High School Diploma or equivalent required. 
• Experience: 2+ years of medical office experience, preferably in a specialty clinic or hospital-based department. 
• Language Skills: Bilingual Mandarin and Cantonese required. 
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with Electronic Health Records (EHR), especially Aria and Practice Fusion, preferred. Strong computer and typing skills required. 
• Communication Skills: Excellent verbal and written communication skills, with strong interpersonal and customer service abilities. 
• Organizational Skills: Highly organized, detail-oriented, able to effectively prioritize tasks and manage multiple deadlines. 
• Customer Service: Demonstrated ability to remain calm, professional, and effective in high-stress situations. 
• Teamwork: Capable of working independently and collaboratively in a fast-paced clinical setting.