Customer Service Representative

divh2Callaway Golf Company/h2pCallaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessoriessetting the standard for performance in the game of golf./ppOur Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game./ppOur company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward./ph3Roles And Responsibilities/h3ulliHandle an average of 100 incoming account/consumer calls per day exceeding customers expectations on each interaction./liliResponsible for explaining the features and benefits of Callaways past and current product lines./liliMake decisions regarding warranty and non-warranty issues and process return authorizations in SAP./liliResponsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary./liliProcess SAP transactions including sales orders/liliRespond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders./liliService overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell./liliTrouble shoot account and consumer problems as well as UPS tracing/follow up as necessary./liliResponsible for directly handling service requests for 3-4 Outside Sales Representatives./liliStay abreast of industry current events and trends./liliDemonstrate use of good customer service skills to provide excellent customer service on every interaction./liliUtilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time./liliProficient in basic sales skills to process overflow Sales order requests and manage order status inquiries./liliWork with Repair Coordinator and Customer Service Adjustments Coordinator to trouble shoot shipping, billing and repair issues./liliProcess ZV17s to ensure return authorization for repairs are processed quickly./liliBe ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy./li/ulpDEI and EEOC:/ppInclusion Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day./ppIf your experience is close to what were looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why were dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you./pp21.73 - 27.17 - 32.60 USD Hourly/p/div