Vibee - Ticketing Coordinator

Ticketing Coordinator

WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on

WHO ARE WE? Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE Vibee is seeking a motivated, organized and detail-oriented individual who thrives in a dynamic environment, and who is eager to learn and take on increasing responsibility over time as the Ticketing Coordinator. This role is crucial in supporting our Ticketing team to ensure accuracy and efficiency of events across all aspects of ticket operations. This position will provide hands-on experience across ticketing, guest experience, and large-scale event operations. The ideal candidate will be able to multi-task across several projects and be responsible for ticketing administration, data entry and ensuring accuracy of event information. This position reports to the Senior Ticketing Manager. This is a hybrid position.

Responsibilities

• Work within multiple ticket platforms for seat management, allocation, and reporting
• Collaborate with Ticketing Managers and the Senior Director of Ticketing to understand seating requirements and ensure event needs are met from time of order placement through event day execution
• Work in tandem with Ticketing Managers to build event and package components within Vibee's platform
• Maintain and track Ticketing Coordinator daily task checklists to ensure all responsibilities are completed on time. This includes monitoring websites and the Vibee ticketing system for accurate pricing, inventory, package details and event information
• Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders
• Strategically troubleshoot issues related to ticket exchanges, relocations, order fulfillment and database management
• Assist managers with multiple events simultaneously
• Handle high-stress, time sensitive tasks while maintaining attention to detail
• Distribute daily ticket sales reports to key stakeholders for each show
• Assist with other duties as assigned by management
• Duties may include tasks such as event builds, map creation, data collection, internal ticket order fulfillment and providing reporting to the appropriate teams. This list is not all inclusive and additional event management tasks to be assigned as needed

Customer Service

• Collaborate with the Fan Experience team to address and resolve all ticketing related issues in a timely manner
• Monitor and assist with Airtable and other internal systems to ensure proper package fulfillment. Escalating issues to appropriate Ticketing Managers as needed
• Work within multiple systems ensuring information is accurate across platforms

Administrative Duties

• Assist Ticketing Managers with reporting and database maintenance as needed
• Maintain accurate and organized records of all seating assignments and ticket allocation changes
• Monitor internal communication channels to ensure timely responses and task completion
• Participate in team meetings, providing clear updates on assigned tasks

Qualifications

• Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
• Proven experience in a similar role, preferably within Ticket Operations, entertainment or the hospitality industry
• Familiarity in Google Suite, Microsoft Office, Airtable, and Asana.
• Strong organizational, multitasking and time management skills.
• Ability to work independently and manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Strong work ethic with a high level of responsibility in an ever-changing environment
• Ability to handle sensitive information with discretion while maintaining confidentiality
• Demonstrated ability to quickly and effectively resolve guest related issues
• Team player with the ability to collaborate effectively across departments
• Bachelor's degree or equivalent experience

Work Environment

• Must be able to work autonomously and in a team setting
• Must be able to stay organized and on task
• Must be able to tolerate loud noise levels & busy environments at onsite events
• May sit and stand for extended periods of time and work in drastic temperature climates at onsite events
• Must be able to occasionally work onsite and/or be on call for events as needed to support the Fan Experience team
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Must be willing to travel as required both domestically and abroad, if required and have a current unrestricted passport

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the