Sales Associate

Sales Associate

The Sales Associate is responsible for increasing sales growth by reaching out to customers, promoting products, and ensuring timely and accurate delivery. This role assists with truck operations, oversees product handling, and resolves customer account issues with guidance to maintain strong client relationships and ensure a seamless sales experience.

Key Responsibilities

• Manages all assigned accounts and ensure positive strong customer relations.
• Interface with SAP database and maintain accurate information within the system.
• Assess purchase orders from customers and determine whether the company is capable of producing and shipping of the ordered items with guidance.
• Verify purchase orders to ensure customers' needs are met.
• Monitor internal inventories within the SAP system.
• Collaborate with Production Department and Quality Department to ensure product satisfaction.
• Prepare and submit expense reports and other account-related documentation in accordance with company procedures.

Qualifications

• Bachelor's degree in Business or Supply Chain Management required.
• Minimum of 3-5 years of relevant experience required.
• Bilingual in English and Korean required.
• Skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases.
• Proficient Excel skills including data preferred.

Core Competencies

• Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Addresses problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Follows precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and converse in English to communicate effectively with staff and customers.
• Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Ability to provide a high level of customer service to visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Supervisory Responsibility

• Not Applicable

Working Conditions/Physical Demands

• Work requires close attention to task for work to be accurately completed. Intermitted breaks during the workday do not compromise the work.
• Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.
• No substantial exposure to adverse environmental conditions.
• Visual, sensory and audible sensory requirements apply to position.
• Requires exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the premise.
• No environmental requirements apply to position.
• Physical requirements apply to position.